Customer Banking Specialist

lease note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster - full time roster

Monday, Tuesday, Thursday 8.45am - 5.00pm

Wednesday, Friday 8.30am - 5.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Moree Branch you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice​

• Assist customers with general banking transactions, answering questions and queries

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels

• Work with customers to use our in-branch technology and digital banking options

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Complete Financial Health Checks to assess customers' financial needs and identify any changes

• Educate and demonstrate of our in-branch technology and digital banking options to customers

• Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

You will be joining one of our Multi Channel Branches

What is a Multi Channel Branch?

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We're interested in hearing from people who have

• Experience in delivering exceptional customer service ideally in financial services, retail or hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do

• Ability to work in retail environment that's busy and commercially driven

• A genuine interest in building a career with CommBank

With us, you'll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today

Aboriginal &/or Torres Strait Islander people encouraged to apply

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.