Customer Insights Journey Specialist
1 week ago
Customer Insights Journey Specialist, IT Office- ND Engage
Sydney (Broadway) or Fremantle (WA) Campus
Full-time opportunity, Fixed term contract (2 years)
- Friendly and collaborative environment
- Rewarding opportunity
- Competitive Salary % Superannuation
The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
About the officeThe Information Technology Office plays an integral role in the success of the University ensuring the national provision of technology solutions that enable Learning & Teaching, Research and Administration across our University.
About the roleAs the Customer Insights Journey Specialist, you will play a key role in designing and optimising multi-channel engagement journeys using Microsoft Dynamics 365. You will lead cross-functional workshops and collaborate with marketing, recruitment, student support, and academic teams to co-design data-informed strategies. Your work will directly contribute to improving student conversion, engagement, and long-term success through insight-led journey orchestration and targeted marketing initiatives.
Key Responsibilities- Customer Journey Mapping: Engage with business units to review and analyse existing multi-channel customer journeys across email, SMS, web, social, and events.
- Journey Blueprint Design: Translate business requirements into Microsoft Customer Insights journey blueprints using real-time and outbound journey orchestration.
- Journey Configuration & Deployment: Build, configure, and launch customer journeys within Microsoft Customer Insights, ensuring alignment with marketing goals and compliance standards.
- Segmentation & Targeting: Create dynamic and static customer segments using demographic, behavioural, and transactional data.
- Form & Power Pages Development: Design and implement forms, landing pages, and Power Pages to support lead capture, event registration, and customer feedback. HTML/CSS & Basic JavaScript.
- Campaign Management: Assist in the setup, execution, and optimisation of marketing campaigns within Microsoft Customer Insights, including A/B testing and automation.
- Performance Monitoring & Reporting: Track journey performance metrics, generate insights, and provide regular or self-serve reports to stakeholders using built-in analytics and Power BI.
- Best Practice Advisory: Provide guidance on multi-channel marketing best practices, compliance, and customer engagement strategies.
- Social Media Integration: Support the integration and management of social media channels within Microsoft Customer Insights, including social listening and engagement tracking.
- Continuous Improvement: Stay current with Microsoft Customer Insights updates and industry trends to continuously improve journey design and customer experience.
- Postgraduate qualifications or extensive experience in designing and enhancing customer journeys across complex service environments.
- Certification or hands-on experience with Microsoft Dynamics 365 Customer Insights (Data and Journeys), with expertise in journey orchestration, segmentation, paid campaign set up, management and performance tracking/reporting.
- Proven ability to manage campaigns and cross-functional initiatives in fast-paced environments, delivering impactful outcomes.
- Strong analytical skills with the ability to build dashboards in Customer Insights and Power BI, interpret data, generate insights, and present back to business.
- Proficiency in Microsoft Power Platform (Power Pages, Power Automate, Power BI), Dataverse, and Azure Logic Apps, with the ability to build automated workflows and system integrations.
- Experience working within the higher education sector is desirable.
- Fast paced environment with opportunity for professional growth
- Generous training and development opportunities
- Friendly and collaborative working environment
Please apply online with a resume and cover letter outlining your suitability for the role.
Applications closing date: 12 October 2025
For further information on how to apply, please visit: How to apply | Notre Dame
Applicants are expected to have current and valid work rights in Australia.
Aboriginal and Torres Strait Islander people are encouraged to apply.
The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.
Contact usPlease direct your queries regarding this role to Haritha Garlapati,
Unsolicited contact from recruitment agencies will not be entertained.
-
Customer Experience Specialist
2 days ago
Albury, New South Wales, Australia Hume Bank Full time $57,600 - $60,800 per yearAbout the role As a Customer Experience Specialist, you'll play a key role in helping our customers achieve their financial goals. You'll provide tailored support by understanding their needs and connecting them with the right products and services here at Hume Bank. This position is the perfect opportunity for you to deliver exceptional customer...
-
Go to Market Manager- Customer Insights
4 days ago
Macquarie Park, New South Wales, Australia Wolters Kluwer Full time $80,000 - $120,000 per yearJob SummaryThis role supports the Senior Commercial Manager in driving go-to-market strategies that are deeply rooted in customer insight and behavioural evidence.The successful candidate will act as a conduit between the voice of the customer and the business, translating insights into actionable strategies that help inform go to market execution. This role...
-
Customer Service Specialist
6 days ago
Hamilton, New South Wales, Australia St Bank Full timeJob DescriptionWhat's the role?As aCustomer Service Specialistwith St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and...
-
HR Specialist
4 days ago
Mascot, New South Wales, Australia REMONDIS Australia Full time $80,000 - $120,000 per yearWho are we?REMONDIS is one of the world's largest recycling, service and water companies. With 1,100 employees and 38 business locations, REMONDIS has been operating in Australia for 40 years, now servicing more than 24,000 commercial and industrial customers. We work collaboratively with customers and local authorities to deliver innovative, safe and...
-
Customer Experience Specialist
4 days ago
Lidcombe, New South Wales, Australia INSKIN COSMEDICS Full time $45,000 - $60,000 per yearINSKIN COSMEDICS is on the hunt for an enthusiastic, thoughtful and highly motivated problem solver who is passionate about delivering an innovative and efficient customer experience that both upholds INSKIN's benchmark customer care standard and ensures long-term partner relationships.We're Looking For:As a Customer Experience Specialist at INSKIN COSMEDICS...
-
Senior Insights Manager
1 week ago
Eastern Creek, New South Wales, Australia Manassen Foods Australia Pty Ltd Full time $120,000 - $140,000 per yearDrive the next wave of growth at Manassen Foods by bringing world-class food brands into the Australian market. At Manassen Foods, we're more than just a food distributor—we're brand builders at heart. With one of the most diverse FMCG portfolios in Australia, we work with leading local and global partners to deliver innovation and commercial growth. Are...
-
Customer Support Specialist
6 days ago
Mascot, New South Wales, Australia GE HealthCare Full time $60,000 - $90,000 per yearJob Description SummaryAs a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong...
-
Digital Marketing Specialist
4 days ago
Rosebery, New South Wales, Australia The Nudge Group Full time $90,000 - $120,000 per yearLocated in Rosebery - 4 days in office. 1 WFHStartup Fashion Brand is looking for a Digital Marketing Specialist to take ownership of the digital growth strategy across paid and organic channels.You will be working closely with the Head of Marketing on campaign strategy, and manage our external performance marketing agency on execution, optimise performance...
-
Customer Experience Specialist
1 week ago
Moore Park, New South Wales, Australia Weploy Full time $60,000 - $90,000 per yearCustomer Experience Specialist | Iconic Australian Furniture BrandBenefits:Competitive Pay: $32.66 per hour + superannuationFull-Time Hours: 4–6 month casual contract, with potential for perm thereafterDynamic Roster: Rotating shifts between 8 AM – 8 PM, across Monday to Sunday.Guaranteed full-time hours each week.Vibrant Environment: Join our client's...
-
Customer Banking Specialist
2 weeks ago
Narrabri, New South Wales, Australia Commonwealth Bank Full time $60,000 - $80,000 per yearPlease note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:Roster (part time hours per weekMonday9.00am - 1.15pmTuesday9.00am - 1.15pmWednesday9.00am - 1.15pmThursday9.00am - 1.15pmFriday9.00am - 1.15pmPlease note: this is a contract opportunity until May 2026 ***Do work that mattersAs the...