Customer Relations Consultant

Are you looking to be part of a high-performing team that values their team members?

At Jowett Motor Group, we're proud of our award-winning team and our reputation for delivering high quality service. Since opening our Honda dealership in Doncaster in 2001, we've grown to include many more dealerships, becoming a leading name in the automotive industry.

Joining the Jowett Motor Group family means becoming part of a business that looks after our people. Our family-owned and operated business fosters a strong workplace culture based on family values. We're here to deliver outstanding experiences—for our customers, our team members, and our brand partners.

Whether you're buying a car, building a career, or forging meaningful partnerships, we believe that exceptional experiences make life better. As a progressive, award-winning group with multiple BMW, MINI, Honda, Audi, Geely and Chery dealerships, we create those experiences every day.

Our team is growing, and we need you

About the opportunity:

Jowett Motor Group is thrilled to offer an exciting opportunity for a customer-focused Customer Relations Consultant to join our dynamic Customer Service team. In this role, you will take the lead in proactively reaching out to reach to our customers, re-engaging them to schedule additional service appointments, and skillfully addressing inquiries or objections to drive service bookings. Your passion for customer satisfaction will be key in ensuring an exceptional experience while enhancing our service offerings.

We operate a 5-day week Monday to Friday.

Key Responsibilities:

• Booking inbound and outbound service inquiry using the relevant booking system.
• Responding to personal, telephone or written inquiries and requests and arranging bookings to facilitate the timeliness of servicing of motor vehicles.
• Accurately recording customer vehicle and service to be undertaken.
• Managing sales and service follow-up calls in a professional, consistent, and timely manner.
• Promptly and thoroughly resolving customer concerns using established methods and processes.
• Reviewing and maintaining customer profiles for data accuracy and integrity.
• Conducting customer retention campaigns via phone using established methods and processes.
• Evaluating and identifying opportunities to improve the customer experience.
• Adapting a mature attitude with sensitivity to our customers confidential information.
• Maintaining a call centre database by entering information.
• Receiving inbound calls and enquires from existing clients.
• Adapting and navigating through change.
• Managing large amounts of outbound/Inbound calls in a timely manner.
• Keeping record of all conversations in our call centre database in a comprehensible way.
• Maintaining call logs.
• Establishing a strong telephone presence and ability to communicate effectively with automotive customers.

Our Ideal Candidate:

• An excellent communicator and collaborator with strong verbal, written, listening and interpersonal skills.
• A proactive problem solver who is process-driven and highly organised, with strong initiative and the ability to flex and adapt in a fast-paced environment.
• Able to meet operational deadlines and achieve set sales targets and profit margins.

Why Jowett Motor Group?

We're a highly successful business driven by family values - and like a family, we'll take care of you.

Here's what you can expect in your career at Jowett Motor Group:

• Teamwork and family values are at our core. You'll belong to a respectful, authentic and passionate team of people and leaders who champion each other, celebrate our successes and know that 'life happens'.
• We keep improving as we grow and growing as we improve. You'll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career

You will also enjoy a range of other benefits:

• Be rewarded for your contribution with generous remuneration and an annual salary review.
• Accelerate your skills and career with ongoing training and development (both face-to-face and online), a strong focus on internal promotions.
• We celebrate our success and each other with team recognition events, birthday cakes, monthly barbecues and our highly anticipated group-wide Christmas party.
• Employee Assistance Program (EAP).
• Generous discounts across major retailers through our employment platform.

Ready to accelerate your career?

Join Jowett Motor Group and achieve your potential.

For more information about a career at Jowett Motor Group, please check out our website

Jowett Motor Group's continued success is thanks to every person on our team and the different perspectives, experiences and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply.

We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.

PLEASE NOTE: All employees must successfully complete a National Police Check prior to commencement.