Senior Consultant

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

Are you an experienced higher education consultant with hands-on expertise in Ellucian Student Information Systems? Do you thrive in dynamic environments where your insights shape the future of education? If you answered yes, then we should talk

Ellucian is seeking a Senior Consultant (or Consultant) to join our APAC Professional Services team. As a senior member of our professional services team, you will be instrumental in consulting with our customers and delivering value-add services that provide the quickest path to institutional success. You will also support the implementation and optimization of Ellucian Student for higher education institutions across the region, helping them transition to modern, cloud-based solutions that drive student success.

Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their business office to process student administration and student accounts including transformation to cloud/SAAS solutions and ensure successful adoption of these solutions.

Where you will make an impact

• Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day-to-day operations through to those at the managerial and executive levels.
• Responsible for having in-depth functional knowledge of business processes as related to student service offices and functions within colleges and universities.
• Ability to manage client expectations, ensure completion of engagements within an agreed-upon time-frame, and resolve client issues relating to the implementation of Ellucian's solutions.
• Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
• Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations and implementation strategies.
• Anticipates and resolves software problems and solves difficult challenges with only occasional need for assistance from others.
• Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
• Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
• Travels routinely to customer sites to deliver services; travels periodically for internal training.

Additional Responsibilities

• Act as a thought leader for APAC implementations, influencing client teams at all levels.
• Provide strategic guidance on industry best practices and Ellucian implementation methodologies.
• Lead working sessions, stakeholder interviews, and large group presentations to align institutional goals with Ellucian solutions.
• Deliver end-to-end consulting services for Ellucian Student modules (enrollment, curriculum, records, registration, liability, scholarship).
• Configure client systems to align with institutional processes and academic/business needs.
• Support clients through change management and transition from legacy systems to Ellucian and cloud/SaaS environments.
• Conduct business process reviews and gather/document client requirements.
• Advise on adoption of industry-wide practices and brief implementation teams accordingly.
• Collaborate with clients to derive maximum value from Ellucian solutions.
• Provide training and knowledge transfer to client teams on solution functionality and best practices.
• Stay current with new product features and train others on their use.
• Work cross-functionally with Ellucian teams to define and deliver integrated solutions.
• Mentor junior consultants and contribute to internal process improvement initiatives.
• Participate in company-wide initiatives and represent Ellucian at industry events.

What you will bring

• Minimum 3–5 years of experience in a client-facing consulting role, preferably in higher education.
• At least 3 years of experience working with Ellucian Student or similar SIS platforms.
• Strong understanding of student business office operations and student lifecycle processes.
• Bachelor's degree from a regionally accredited institution or equivalent experience.
• Experience working with ANZ institutions is highly desirable.
• Proven ability to explain complex solutions to diverse audiences and ensure effective adoption.
• Excellent interpersonal, presentation, and communication skills.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• Willingness to travel across the APAC region as required.
• Experience with Ellucian's Deployment Methodology.
• Knowledge of course management systems, web technologies, and cloud-based solutions.
• Demonstrated ability in project coordination, facilitation, and stakeholder management.
• Experience in training, system implementation, and requirements gathering.

Impact of the Role

• Accountable for all aspects related to service delivery of our Student solution. Includes driving delivery improvement and engaging with our higher education customers.
• Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
• Identify and remediate issues that impede enabling customer success.
• Drive innovative and transformative strategies which will ensure successful SaaS implementations.
• Continuously improve the customer experience by collaborating with the regional and global Ellucian teams.
• Proactively prepare for and deliver high quality implementation consulting services.
• Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
• Consult with customers to drive performance improvement, own problems, execute with precision, and professionalism.

What makes #Ellucianlife

• 20 days annual leave plus public holidays
• Competitive superannuation and life cover
• Private Medical and Dental family cover
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
  • Headspace (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Education Assistance Program
  • Professional development opportunities

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