Customer Care Consultant

2 weeks ago

Melbourne, Victoria, Australia kmartaustr Full time $60,000 - $80,000 per year


Brighter Futures Start Here


We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day. As a leader in the retail market, we're optimistic about our future and yours. We're changing at a rapid rate, giving you challenging work that you'll be proud of.


Join the team


We have a fabulous opportunity for a Customer Care Consultant to join our vibrant team. In this role, you will be a brand ambassador for Kmart and play a pivotal role in effectively investigating, managing, and responding to customer complaints.

This is a fantastic opportunity at Kmart that provides excellent training and the support of a great team. You will liaise with numerous stakeholders throughout the business and have the opportunity to make your mark. At Kmart, there is loads of opportunity for growth and development while working in a fun and engaging team 


What you'll be doing



As a Customer Care Consultant working for Kmart you will:

Delivering exceptional customer experiences through streamlined, proactive, and consistent complaints resolution across multiple channels. Managing and resolving all customer complaints and enquiries for Kmart via phone and email. Providing clear direction and instruction to customers on product returns, store experience, online order enquiries, supporting vulnerable customers and customer complaints resolution. Being a brand ambassador for Kmart, embodying our values and positively promoting the brand. Liaising with numerous stakeholders throughout the business to ensure the effective resolution of customer complaints and issues, while providing support to our in-store teams.

To be successful in this role you'll have:

Previous experience working in a multichannel customer service environment  Minimum 3 years' experience investigating and resolving customer enquiries, including handling sensitive and high-stakes interactions and managing complex, escalated customer complaints. Experience in a process driven environment following strict compliance and regulatory procedures. Proven ability to 'self-start' and organise a complex workload and work to deadlines Excellent communication skills and ability to empathise with customers across multiple channels. Strong stakeholder engagement skills. A proactive approach to achieving KPI's and meeting targets. Experience providing detailed summaries and identifying trends in customer complaints and feedback for operational meetings and forums.

Benefits we'll offer you:

Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.  A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers  We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances  A dynamic learning and support program Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes Great career opportunities across the broader Wesfarmers Group 


We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now

#LI-Hybrid

  • Customer Care Consultant

    2 days ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer Care...

  • Customer Care Consultant

    1 day ago

    Melbourne, Victoria, Australia Kandu Freight Management Full time $60,000 - $70,000 per year

    Who is Kandu Freight Management?We are a fast-growing Freight Management company seeking a full-time Customer Care Consultant in our brand-new office located in Mulgrave.Kandu Freight Management uses our wealth of experience and knowledge in the transport industry to put together a tailored, sustainable, and cost-effective freight solution for our...

  • Customer Care Consultant

    3 days ago

    Melbourne, Victoria, Australia McMillan Shakespeare Full time $55,000 - $70,000 per year

    At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the biggest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.Start dates: 29th September 2025Enjoy working 2 Days in Office and...

  • Consultant - Home Care

    1 day ago

    Melbourne, Victoria, Australia Ageing Australia Full time $90,000 - $120,000 per year

    Ageing Australia is the national peak body representing providers across the aged care sector, including retirement living, seniors housing, residential care, home care, community care and related services.We represent the majority of service providers, working together to create a sector that empowers older Australians to age with dignity, care and...

  • Care Manager

    7 days ago

    Melbourne, Victoria, Australia Luxe Care Full time $80,000 - $120,000 per year

    If you're friendly, energetic, hard-working, and passionate about making a difference in another person's life, then this may be the perfect role for youAbout Luxe Care:Luxe Care is a leading and fast-growing boutique home care organisation providing high quality in-home care services for older people living across Melbourne and Mornington Peninsula. We come...

  • Car Care Consultant

    1 day ago

    Melbourne, Victoria, Australia Eagers Automotive Full time $40,000 - $60,000 per year

    City Mazda is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.About the RoleCity Mazda are seeking a...

  • Oracle CC&B Technical Consultant/Utilities Customer Care

    1 day ago

    Melbourne, Victoria, Australia CareCone Group Full time $90,000 - $120,000 per year

    Position- Oracle CC&B Technical ConsultantExp- 5+yrsSkill-Oracle Utilities Customer Care & Billing, Oracle Utilities Meter Data Management, SQL, Java, GroovyJob Type- PermanentLocation- MelbourneJD-Oracle Utilities Customer Care & Billing (CC&B),Oracle Utilities Meter Data Management (MDM)SQL, Java, Groovy2+ years of Experience on Oracle CC&B and MDM...

  • Customer Support Consultant

    1 week ago

    Melbourne, Victoria, Australia REA Group Full time $60,000 - $90,000 per year

    Join a collaborative team and deliver great customer experiencesSolve different problems every day and enjoy great learning opportunitiesPermanent full time role based in MelbourneWe're REAWith bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with...

  • Customer Service Consultant

    1 day ago

    Melbourne, Victoria, Australia Rentokil Initial Full time $40,000 - $60,000 per year

    We have an exciting opportunity available for Customer Service Consultant's to join our team in Port Melbourne on Permanent Full/Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no furtherWe do require the successful candidate to be based in Melbourne, Victoria as this role will...

  • Consultant, Customer Orchestration

    3 days ago

    Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per year

    Drive customer innovation and satisfactionDemonstrate strategic vision and operational excellenceExhibit superior interpersonal skills and impactful stakeholder managementOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer...