Customer Engagement Consultant

4 days ago

Melbourne, Victoria, Australia Dutton Automotive Full time $60,000 - $80,000 per year
Company Description

Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.

Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people and operates in 87 countries across the globe. Dutton Automotive is a Co-Major Partner of Essendon Football Club.

A.O. Dutton opened his first garage on Burnley Street, Richmond. Driven by an obsessive focus on customer experience, today, Dutton Automotive operates from 24 dealerships throughout Australia. We currently have over 300+ staff nationally. 

Job Description

Dutton Financial Services is a subsidiary of Dutton Automotive and provides a range of smart, competitive finance options which are tailored to meet the customers automotive needs and objectives.  

As a Customer Engagement Consultant, you will be the first point of contact for warm leads in both inbound and outbound environments. Using a variety of platforms, your exceptional communication and customer service skills will encourage customers to engage with our finance applications.

This is a pivotal role in supporting our growth journey as we work to reinvent the Finance and Insurance customer experience and position ourselves as an industry leader.

What you will be doing:

This is predominately a Phone based role but not limited to:

  • Acting as the first touchpoint for inbound and outbound customer leads.
  • Building rapport and providing an outstanding customer experience.
  • Utilising your exceptional communication and customer service skills to encourage customers to navigate through the process with our finance applications.
  • Work collaboratively with the team while being comfortable working autonomously.
Qualifications

Ideally you will have:

  • Confidence engaging with customers across phone, email, and digital platforms.
  • A logical and solution-focused mindset.
  • Team player attitude with the ability to work independently.
  • Customer service experience (no finance background required, we will provide training)
Additional Information

What we offer:

  • Full-time or part-time hours to suit your lifestyle.
  • A 'paid day of Leave' to celebrate your Birthday.
  • Access to Employee Novated Lease Program.
  • Access to a fully funded EAP Program to support you and your family.
  • Unlock discounts with PitStop and get exclusive deals on shopping and gift cards.
  • Be part of a supportive, growing team backed by a global brand.

At Dutton Automotive, we value our customers and our employees. Our values are built on prioritising our customer needs, valuing our employee's flexibility to change, and fostering creativity and initiative. If you share our values and have the skills and experience, we are looking for, we encourage you to apply for this exciting opportunity.

  • Customer Engagement Consultant

    1 week ago

    Melbourne, Victoria, Australia Bankwest Full time $60,000 - $80,000 per year

    We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service.These opportunities are Full-time with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.See yourself in the...

  • Bankwest Customer Engagement Consultant

    1 week ago

    Melbourne, Victoria, Australia BankWest Full time $60,000 - $80,000 per year

    We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide phone-based support to our customers during our 24 hour service 7 days a week service. These opportunities are Full-time with hours spanning across 7 days a week, on rotation from Monday - Sunday 24 hours.See yourself in the...

  • Member Engagement Consultant

    2 hours ago

    Melbourne, Victoria, Australia HESTA Super Fund Full time $60,000 - $90,000 per year

    Be inspired everyday – let your work make a difference #SuperwithimpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is...

  • Member Engagement Consultant

    5 hours ago

    Melbourne, Victoria, Australia Health Employees Superannuation Trust Australia Full time $90,000 - $120,000 per year

    Be inspired everyday – let your work make a difference #SuperwithimpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is...

  • Member Engagement Consultant

    4 hours ago

    Melbourne, Victoria, Australia HESTA Full time $90,000 - $120,000 per year

    Be inspired everyday – let your work make a difference #SuperwithimpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is...

  • Consultant, Engagement and Change Advisory

    2 weeks ago

    Melbourne, Victoria, Australia Aurecon Group Full time $90,000 - $120,000 per year

    Want to bring ideas to life? You're in the right place.Aurecon is a leading design, engineering and advisory business. We recognise that the decisions being made right now will determine the future of everything – from local communities to the sustainability of our clients' global businesses.Our Engagement and Change Advisory practice works with clients...

  • Consultant, Engagement and Change Advisory

    2 weeks ago

    Melbourne, Victoria, Australia Aurecon Full time $90,000 - $120,000 per year

    Want to bring ideas to life? You're in the right place.Aurecon is a leading design, engineering and advisory business. We recognise that the decisions being made right now will determine the future of everything - from local communities to the sustainability of our clients' global businesses.Our Engagement and Change Advisory practice works with clients...

  • Customer Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia The Search Firm Full time $90,000 - $120,000 per year

    We're looking for a Customer Engagement Manager to join a growing marketing team. This role is perfect for a marketer with a CRM, loyalty, or customer lifecycle background who is ready to step into a leadership role while still staying close to the work. You'll balance strategic projects with hands-on delivery, shaping engagement strategies that drive...

  • Customer Service Consultant

    7 hours ago

    Melbourne, Victoria, Australia Dynamic Template Full time $40,000 - $60,000 per year

    Customer Service Consultant*Job no: 512166Work type: Full Time, Ongoing/ Fixed TermLocation: VICCustomer Service Consultant CUSTOMER SERVICE CONSULTANT We are a fast moving organisation with sites across the globe looking for an enthusiastic person with an outgoing personality to become part of our Customer Service Team. This position will be full time. You...

  • Customer Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time $80,000 - $120,000 per year

    Location: Melbourne, Sydney or Brisbane | Work Type: Full-time / 12month Fixed Term Contract | Hybrid Work ArrangementAbout the RoleWe have a rare and exciting opportunity for a Proposition Manager to join our Service squad on a 12-month fixed-term secondment covering parental leave.As a trusted advisor within our Health Insurance business, you'll play a key...