Patient Admissions Officer

PRIMARY DETAILFull time, Permanent position available for a service orientated health professional at Macquarie University Health.Competitive remuneration in line with the Support Services Agreement (Administration Officer Level 5 to Level 6 – Base salary of $71,594 to $75,312.) and access to salary packaging via Maxxia to maximise your take home pay. Salary based on relevant experience and qualifications.Be part of a University owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.The RoleMacquarie University Health has an exciting opportunity for a Patient Admissions Officer to join the team at Patient Services team at Macquarie University Health.  The Patient Services team plays a pivotal role in the hospital, as they aim to provide outstanding customer service throughout key patient processes including bookings, pre-admissions, main switch and during the admission.This vacancy is largely focused on accurately and efficiently managing Patient accounts prior to and during their hospital admission. In this role, you will work within the Patient Services Team to provide a high level of understanding for fees associated with possible costs with health funds or estimates, health fund contracts and eligibility, communicate cost or health fund details to patients, take payments and ensure all billing-related information is collected. You will be working within the Patient Services Team and alongside internal and external stakeholders to ensure patients are informed financially. You will also perform Private Health Fund Eligibility checks, liaise with insurance providers to clarify coverage and resolve billing discrepancies. In addition to this, you will also assist in other patient-facing and admin duties such as admissions duties, guiding patients with enquiries and requests, making sure documentation is up to date and work clinical departments as needed for patient care.To be successful in this role, you will have demonstrated previous experience in handling private hospital patient accounts or large private practice billings. Alternatively, practice management skills with an emphasis in accounts and billings for smaller to medium sized organisations will be highly beneficial. If you're a specialist in Patient Accounts, we want you to join us in providing exceptional care and advancing your career in a supportive, growth-focused environment Why Join UsYou'll play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.Macquarie University Health is Australia's first fully integrated academic health sciences precinct, uniting the Macquarie University Hospital and MQ Health Clinics, with the Faculty of Medicine, Health and Human Sciences. Our mission is to deliver person-centred, high-quality, academically integrated healthcare that improves patient outcomes, enhances student learning, and drives impactful research.At Macquarie University Health we unite the best clinicians, with world renowned researchers and clinical educators to lead the development of health and medical education and practice in Australia. We are celebrating our 15 year anniversary.Founded to advance the tripartite missions of clinical care, learning and research, we are bold and ambitious in our pursuit of patient-centred excellence.Just 15km from Sydney's CBD and easily accessible by metro, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world's greatest cities.We offer fantastic range of  Employee Benefits including:Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for usPost graduate study and ongoing education support through scholarship programsMacquarie University Childcare at a reduced staff rateExtensive Macquarie University facilities including sporting facilities, gym and poolTo ApplyTo be considered for this position, you will demonstrate the below requirements in your CV and a 1–2-page cover letter.Strong experience and knowledge of private health funds and/or healthcare billing, particularly in a private hospital or private practice settingDemonstrated reception, administration and/or main switch experience – preferably working a healthcare settingDemonstrated sound verbal and written communication skills and ability to build rapport and empathise with patientsDemonstrated commitment to high level of customer service delivered in a professional manner at all timesCompetency in health-related software packages (preferably TrakCare, Eclipse, Fund Portals)Role Specific Conditions:MQ Health Immunisation ScreeningValid Working with Children CheckCriminal History Check**Please note: We will be reviewing applications and conducting interviews on a rolling basis. Please note, the advertisement may close earlier than the stated deadline if the position is filled.****Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.**General Enquiries: Please contact Talent Acquisition Consultant, Bill Egarchos at Application Close: Sunday, 5th October, 11:59pm AESTIf you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.Applications Close:05/10/2025 11:59 PM A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.Learn MoreDiscover the unique career opportunities we can offer by visiting our Careers Page.