Account Management Support Officer

2 days ago

Melbourne, Victoria, Australia Planit Full time $60,000 - $90,000 per year

About Planit:

Planit is a leading provider of quality assurance and testing services, committed to delivering exceptional client outcomes. Join our dynamic Melbourne team to drive excellence and growth.

Job Summary:

As an
Account Management Support Officer
, you'll support Account Directors in managing client relationships and operational tasks in Melbourne, reporting to the Director of Testing Services (DTS).

This role would be a great fit for someone who is interested in Client Relationship Management and in becoming an Account Manager over time.

Key Responsibilities:

  • Assist Account Directors with client deliverables, including creating and maintaining Statements of Work (SOWs).
  • Collaborate with Account Directors to prioritize tasks and escalate conflicts to the DTS.
  • Maintain confidentiality of sensitive client and Planit information.
  • Support proposal and tender preparation, and create governance tools (e.g., spreadsheets) for tracking timesheets and SOW renewals.
  • Source suitable Planit candidates, ensure CV accuracy, and organize client interviews.
  • Attend client meetings to provide support as needed.
  • Assist Business Development with activities to generate new business and keep platforms (e.g., MSR, Trello) updated.
  • Foster a positive team environment, support staff appraisals, and manage the buddy program for new starters.
  • Recommend improvements to Planit policies, processes, and documentation.

Core Competencies:

  • Customer Service:
    Deliver high-quality service to stakeholders.
  • Teamwork:
    Collaborate effectively with team members.
  • Communication:
    Use clear, motivational language.
  • Initiative:
    Proactively manage tasks and stakeholders.
  • Self-Management:
    Demonstrate resilience and role model behaviors.

What We're Looking For:

  • Experience supporting a dynamic team.
  • Strong organizational and communication skills.
  • Proactive, resilient, and committed to quality.
  • Familiarity with governance tools and maintaining accurate records.

Why Join Planit?

  • Work in a collaborative, innovative team.
  • Contribute to impactful projects and grow your career.

How to Apply:

Submit your resume and cover letter via LinkedIn, explaining how you align with this role.

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