Workforce Australia Employment Consultant

Job Description

Why join APM?

APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of brands.

About the Role…

As a Workforce Australia Employment Consultant at APM, you will play a pivotal role in supporting our participants (job seekers) to transform their lives. Reporting to the Business Manager, you will work closely with stakeholders, including employers and our participants, to deliver tailored employment solutions. It is exciting, challenging, inclusive and rewarding. You will be working in a fast-paced and collaborative environment, achieving great outcomes, and making a difference, together.

Location: Chermside, QLD

Key Responsibilities:

• Establish and maintain strong relationships with job seekers to understand their goals, barriers, and aspirations, while developing tailored Job Plans that align with individual needs and programme requirements.
• Conduct regular face-to-face appointments to monitor progress, provide motivation, and facilitate access to upskilling opportunities such as accredited training and short courses.
• Deliver practical support including CV writing, interview preparation, and job search strategies, ensuring compliance with mutual obligation requirements and participation reporting.
• Proactively engage employers through cold calling and labour market insights to uncover hidden job opportunities, presenting candidates' strengths effectively and negotiating job trials, placements, and wage subsidies.
• Collaborate with internal teams to match candidates to suitable vacancies, while maintaining and nurturing employer relationships through regular follow-up and database management.
• Ensure accurate and timely documentation for compliance, audits, and claims processing, while managing appointment scheduling, tracking KPIs, and responding to communications professionally.
• Uphold programme guidelines through diligent record-keeping and active participation in team meetings, training sessions, and continuous improvement initiatives.

Am I suited to being an Employment Consultant with APM's Employment Services?

We hire people with who are driven, and solution focused with a can-do approach. People who are motivated to go above and beyond for their participants, have excellent communication skills and can demonstrate composure and adaptability through the day-to-day challenges of the role.

We find people with a background in sales, retail, call centre, hospitality, consulting, business development, and administration are well suited to this role. We provide full training, and we'll help you turn your transferable skills into a new career in Employment Services.

To be considered, you will have...

• Eligibility to work in Australia
• A current driver's licence and a comprehensively insured vehicle
• A MyGovID (Standard level)
• Willing to complete a National Police Check
• Able to pass a Working with Children Check
• Available to work Full-Time Monday to Friday 8:30am - 5:00pm

The work you do is Momentous Enjoy our employee benefits…

• EAP | Employee Wellbeing Program
• Purchased Annual Leave
• Paid Parental Leave
• Service recognitions
• APM Family Hub
• Maxxia | Vehicle salary packaging

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Join us as we continue to #enable better lives