Account Manager

North Sydney | Hybrid Work Model | Full-Time

AI, IT Managed Services, Microsoft Business Application Solutions and much much more...

About Digital Armour

We're Digital Armour, a multi-award-winning Australian technology leader, renowned for transforming businesses through innovation and making an impact to our customers. As a trusted partner in the AI consulting, business applications and managed services space, we've built our reputation on delivering cutting-edge solutions that empower organisations to thrive in a rapidly evolving digital world

What sets us apart?

·       Vision & Innovation: We're not just keeping pace with technology, we're shaping its future.

·       Global Expertise, Local Focus: Our passionate team spans across regions, united by a common goal: to deliver world-class outcomes for our clients.

·       Industry Alliances: We work hand-in-hand with giants like Microsoft, Telstra, Cisco, Sophos, ensuring our clients benefit from the latest advancements in technology.

Our culture is built on excellence, integrity, accountability, authenticity, continuous learning and humility. We don't just offer jobs, we create careers where people thrive. We attract exceptional talent and keep them inspired, challenged, and growing.

If you're driven by innovation, being an industry leader, a fast-paced entrepreneurial environment and want to make a real impact, you'll feel right at home here.

The Opportunity

Anticipate autonomy in structuring your days for optimal performance. You'll enjoy nurturing strong customer and vendor connections across Australia, fostering the growth of existing customers, handling and converting high-quality business prospects, and methodically seeking and acquiring specific new accounts through strategic prospecting.

All while utilising your technical, business and consultative acumen to offer effective technology solutions Benefit from thorough onboarding and product training, backed by an adaptable, experienced team that values innovation and celebrates wins. Your insights hold significance in this environment

About You

Essential Experience:

· years account management or business development in IT/SaaS

·       Proven track record meeting 100%+ of revenue targets

·       Experience with Microsoft ecosystem (Office 365, Azure, or Business Applications)

·       Established relationships with mid-market decision makers employees)

What Success Looks Like:

·
Maintaining healthy pipeline (3-4x quarterly target)

·       Conducting 6-8 meaningful customer meetings per week

·       Growing existing accounts by 15-25% annually through strategic expansion

This is a one-of-a-kind opportunity for a seasoned IT solution and outcome-focused sales expert seeking a company aligned with their values, boasting proven delivery prowess, strong customer relationships for leverage, enhanced offerings, a transparent and realistic bonus structure, and robust avenues for career progression. Apply today

Key Responsibilities

·       Act as the primary point of contact for assigned mid-market clients.

·       Build trusted advisor relationships by understanding business priorities and linking them to our  solutions and AI consulting services.

·       Conduct Technology Business Reviews (TBRs) to showcase delivered value, identify new opportunities, and reinforce Digital Armour's strategic role.

·       Grow accounts through upselling and cross-selling AI pilots, managed services, cybersecurity, and Microsoft licensing.

·       Partner with presales consultants and solution architects to scope AI use cases and Business Applications implementations.

·       Own revenue and gross profit targets for assigned accounts.

·       Track, report, and forecast account performance (licensing renewals, managed services contracts, AI pilot conversions).

·       Negotiate contracts, renewals, and scope expansions in alignment with company profitability goa
ls.

To achieve the above, you will be:

·       Supported by dedicated presales consultants and solution architects

·       Provided with CRM tools and marketing qualified leads

·       Backed by proven methodology and customer success frameworks

Preferred Qualifications and Experience

·      Bachelor's degree in Business, IT, Computer Science, or related field (MBA desirable but not essential).

·      4–6+ years in Account Management, Customer Success, or Business Development in IT, SaaS, or Consulting.

·      Demonstrated experience managing mid-market.

·      Proven success in driving account growth (upsell, cross-sell, renewals) and meeting/exceeding revenue targets.

·      Experience working within the Microsoft ecosystem (Dynamics 365, Power Platform, Azure, Copilot, Purview, Defender, M365 licensing).

·      Strong consultative selling and relationship-building skills, ability to engage with CIOs, CFOs, CEOs, and GMs.

·      Comfort working in a fast-paced, entrepreneurial environment with evolving offers and campaigns.

·      Passion for AI, innovation, and digital transformation.

·      Resilient, proactive, and thrives in a high-performance, client-centric culture.

·      Entrepreneurial spirit, motivated to grow accounts and help shape Digital Armour's practices.

What We Offer

Competitive Package

·       Base salary: $100,000 - $120,000 (based on experience)

·       Performance-based incentives

·       Professional development budget for certifications and training

·       Realistic first-year OTE: $140,000 - $180,000 - top performers earn $200,000+

Culture & Environment

·       Collaborative, ambitious and high energy team environment

·       Modern North Sydney office

·       Regular team events and professional networking opportunities

·       
Work with cutting-edge technology and industry-leading clients like Microsoft, Telstra and other global vendors

How to Apply

• Send your CV and a brief cover letter to

We encourage applicants who thrive in structured yet dynamic environments and want to build their careers in IT industry.