Enterprise Account Manager

2 days ago

North Sydney Council, Australia Eftsure Full time

Eftsure is a leading SaaS provider of payment security and B2B payment fraud prevention solutions, helping organisations reduce risk, meet compliance demands, and drive operational confidence. We are rapidly scaling to set the new standard in digital payment controls for enterprises across Australia.

The Opportunity

We are seeking an experienced, results-oriented Enterprise Account Manager to join our dynamic Australian team. In this client-facing role, you will be responsible for nurturing and expanding relationships with our most valuable enterprise clients. You'll have a direct impact on Eftsure’s growth as you help major organisations secure their payments, prevent fraud, and optimise their payment processes.

Key Responsibilities:

- Own a portfolio of enterprise customers, driving retention, satisfaction, and advocacy by delivering value throughout the customer lifecycle.

- Develop strategic account plans, identifying new business opportunities within accounts and executing upsell and cross-sell initiatives.

- Act as a strategic advisor, understanding organisational payment workflows, fraud risks, and compliance needs to propose best-fit Eftsure solutions.

- Foster long-term, trusted partnerships with decision-makers and senior stakeholders

- Collaborate closely with Sales, Product, and Customer Success teams to ensure seamless onboarding, adoption, and expansion of Eftsure’s SaaS platform.

- Analyse account health metrics and contract performance using CRM tools, proactively mitigating risks to renewal and growth.

What Makes You Stand Out?

- Demonstrated track record (3+ years) in enterprise account management, customer success, or consultative B2B SaaS sales, preferably within FinTech, Payments, or Cybersecurity.

- Proven experience managing large, complex organisations—navigating multiple stakeholders and driving account expansion.

- Excellent relationship-building, negotiation, and active listening skills.

- Strong commercial and technical acumen, with the ability to understand client business processes and identify pain points.

- Data-driven mindset—confident using insights to inform strategy and improve outcomes.

- Proactive, collaborative, and adaptable, flourishing in fast-paced, high-growth SaaS environments.

- Commitment to inclusive engagement, respect, and fostering a culture of continuous improvement.

Why Join Eftsure:

- Birthday leave + floating cultural holiday

- A paid day to support a charity of your choice

- $250 annual wellness reimbursement

- Flexible working arrangements

- Training budget for professional development

- A high-impact, fast-growth environment where your work directly helps protect Australian business

Location & Working Hours

This position is based in North Sydney, with flexible hybrid working (minimum 3 days onsite per week).

Diversity & Inclusion

Eftsure is committed to providing equal opportunities, embracing diversity, and creating an inclusive environment for all team members.

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