Administration Officer

About the Role

Our customer focused administration team are responsible for ensuring the seamless patient health journey. The team are here to effectively support all clinical and non-clinical areas of the hospital. As a first point of contact for our patients and their families, you will strive to deliver an exceptional customer service experience for all. Permanent part-time opportunity at Kareena Private Hospital and Ramsay Surgical Centre Miranda - 48 hours per fortnight.

The key tasks within this position will include:

• Reception and Administration responsibilities – handling enquiries from patients and their families, and also Doctor's and their support staff.
• Provide timely and accurate information in response to queries by patients, Doctors and other customers.
• Efficiently and accurately perform pre-admissions and admissions processes.

Availability to work a range of shifts including weekends and public holidays is essential to this role; shifts range between 6am and 9pm.

About You

• To succeed in this role, you will have prior experience working as a medical administrator (completion of a medical terminology is desirable).
• You will display an unwavering commitment to delivering customer service excellence each and every time and understand how to leave our customers with a professional and positive impression of our site, all in line with our Ramsay Core Values.
• In addition, you will thrive in a fast-paced environment and demonstrate the ability to manage conflicting priorities. You will also have exceptional communication skills both verbally and in writing with the ability to engage with a range of stakeholders at all levels to achieve positive outcomes.

You will also demonstrate:

• Proven ability to work effectively in a team environment and independently as required
• Intermediate-advanced computer skills utilising the Microsoft office suite with ability to maintain data entry accuracy
• Availability to work a range of shifts including weekends and public holidays – flexibility is crucial for this role

Desirable Skill/Experience:

• Previous knowledge and experience working across switchboard reception, and pre-admissions settings
• Experience using Patient Information Systems (i.e. Meditech)

What's in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

About the Organisation

Kareena Private Hospital is a modern 174 bed facility servicing the Sutherland Shire and surrounding areas. It is conveniently located directly opposite Sutherland Public Hospital and close to public transport. Kareena Private Hospital is an acute Medical/Surgical facility offering a comprehensive range of services including, Rehabilitation, an Intensive Care Unit, as well as Orthopaedics, Obstetrics and Gynaecology.

Kareena Private Hospital has established an excellent reputation in the community for its high commitment to customer service, staff satisfaction and quality improvement.

Requirements

• Must provide a National Police check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

How to Apply

All applications must be lodged online. Applications should address the above criteria and must include cover letter and CV with 2 current work-related referees.

For any enquiries about this opportunity, please contact Zoe Stanton on ********

Close Date: 13th June 2025