Senior Life Insurance Administrator

About us: Sustainable Life Group is a dynamic and fast-growing general advice licensee that was founded in 2016 with a simple yet ambitious goal; to make life insurance accessible to all Australians, whilst supporting advice practices in navigating the ever-changing landscape of regulation and compliance. Today, we're in the Top 20 Licensees as highlighted in the latest NMG report, March 2025.

We demonstrate best practice through our employed channel, Life Insurance Partners where we are dedicated to assisting everyday Australians access retail life insurance. At Sustainable Life Group, we're more than just a technology-backed advice platform. We're partners in building a sustainable, compliant, and successful life insurance future with consumers at our core.

About the role: We are seeking a highly skilled and experienced Senior Life Insurance Administrator to lead and oversee the administration of life insurance applications and suspense within our business. The ideal candidate will have a deep understanding of life insurance products, regulatory requirements, and administrative processes. This position requires someone who can manage a workflow effectively, streamline processes and compliance, and maintain a high level of service to clients and the sales team. In a fast paced, phone-based environment, this position is suited to someone with an exceptional phone manner and rapport building skills.

A few of your responsibilities:

• Oversee the full lifecycle of life insurance policy administration, including new business applications, underwriting requirements, policy changes, claims processing, dishonours and policy renewals.
• Ensure all policies are processed accurately and in compliance with industry regulations, and best practices.
• Work with underwriters, superannuation funds, advisers, paramedical service providers and clients to resolve any application and/or policy-related matters.
• Provide dedicated support to a specific panel of advisers to ensure completion of their client policies and utilisation of the CRM.
• Ensure adherence to all regulatory requirements and internal policies related to life insurance administration.
• Continuously assess existing processes and identify opportunities for automation, improvement, and efficiency gains.
• Develop and maintain strong relationships with insurance underwriters, advisers and service personnel to maintain efficiency standards.
• Handle inbound and outbound client calls and email enquiries.
• Oversee the preparation of regular reports on policy administration metrics.
• Provide senior management with insights and recommendations for enhancing operational efficiency and the client experience.

Who we're looking for:

• Diploma of Financial Services (Financial Planning) RG146 advantageous
• Minimum of 3 years of experience in life insurance administration
• In-depth knowledge of life insurance products, policy administration, and regulatory requirements
• Strong communication, and interpersonal skills
• Highly motivated, self-starter with the ability to work independently
• Excellent organisational skills with the ability to manage multiple projects and deadlines
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong problem-solving skills and a customer-centric approach to service delivery
• Must be an Australian Citizen or Permanent Resident of Australia

What it's like to work for us: We're a team of passionate and agile people, who're dedicated to making a meaningful difference for Australians and the financial advice practices we support. Our vision goes beyond being a workplace – we're here to drive positive change in the industry and creating lasting impact for our clients.