Collections Officer

4 days ago

Seven Hills, Queensland, Australia KENNARDS HIRE Full time $60,000 - $90,000 per year

Collections Officer - Permanent full-time

Seven Hills, NSW

  • Western Sydney location | Onsite parking | Hybrid work arrangement
  • Competitive salary + generous employee benefits
  • Great company culture | High performing team

With Kennards Hire You Can

As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do – make our customers' jobs easy.

About the role

The Collections Officer is responsible for effectively managing a portfolio of debtors and ensuring payments on overdue accounts are made in a timely manner. This will include:

  • Investigating, monitoring and collecting on overdue accounts.
  • Provide excellent customer service at all times
  • Managing a portfolio of debts
  • Collecting on outstanding debt
  • Negotiating payment terms
  • Provide monthly aged debtor reports to management with explanations of overdue unpaid debt
  • Account reconciliations
  • Monitoring arrangements and finalising accounts
  • Liaise with branch personnel regarding unpaid disputed debtor invoices
  • Allocating payments as per remittance advices
  • Liaise between customer and operations

About you

  • You are highly motivated, a strong team player and understand the importance of excellence in customer service especially in debt collection.
  • Previous experience in the Collections field 3+ years
  • Superior negotiation and communication skills
  • High level of accuracy and attention to detail
  • Experience working in a fast paced complex environment
  • Clear ability to escalate decisively, clearly and with confidence

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we'll back you all the way with the tools and resources you'll need to succeed. You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There's also a great range of employee benefits and rewards on offer including:

  • All the training and development you need to build a successful career with us
  • Pathways to pursue your career, nationally and internationally
  • Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
  • Opportunity for profit share
  • Great employee discount rates on our hire gear
  • Our annual awards night, team BBQs and many other fun social events.

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.

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