Patient Support Team Member

Join Our Team – Patient Services Support Officer

Location: Bowen Hills, Brisbane | Employment Type: Full-time or Part-time

Sullivan Nicolaides Pathology is seeking a dedicated administrative professional to join our Patient Services Contact Centre at our main laboratory in Bowen Hills. In this key customer service role, you'll support patients and collection staff with enquiries, appointments, test information, and general admin tasks.

We're looking for someone who is:

• Customer-focused, professional, and confident on the phone
• Able to multi-task and thrive in a fast-paced environment
• Detail-oriented with strong written and verbal communication skills
• Comfortable working independently or as part of a team
• Adaptable, tech-savvy, and committed to continuous improvement

Responsibilities include:

• Handling high volumes of incoming calls
• Assisting with pathology test information and appointments
• Providing admin support and advice to collection staff
• Ensuring effective communication within the lab

Desirable experience:

• Admin experience in healthcare or pathology
• High-volume call handling and/or debt collection

This is a great opportunity for someone passionate about healthcare and delivering excellent service.

Full training is provided.

Employment Type: Full-time or Part-time (Monday - Friday, rotating shifts between 6:30am – 5:00pm) with occasional involvement in Saturday and public holiday roster if required

Availability Requirement: For full-time, we require 7.5 hours per day, 5 days per week (Monday to Friday). For part-time, we require 7.5 hours per day, for a minimum of 3 days per week (Monday to Friday).

About Sullivan Nicolaides Pathology (SNP)

Sullivan Nicolaides Pathology is a leading provider of diagnostic pathology services in Australia, renowned for our commitment to excellence in patient care and quality testing. With a network of laboratories and collection centres, SNP offers a comprehensive range of pathology services, including histopathology, cytopathology, and molecular diagnostics. We are part of Sonic Healthcare, a global leader in medical diagnostics, and our experienced team is dedicated to delivering accurate and timely results to healthcare professionals and patients.

Why Choose Us?

Benefits Platform: Gain access to exclusive discounts and store cards from hundreds of retailers across Australia. Enjoy significant savings at over 9,000 locations

Novated Leases: Take advantage of our novated leasing options. Finance a vehicle of your choice with potential tax savings and simplified management.

Fitness Passport: Stay active with discounted gym memberships at any gym of your choosing. Prioritise your health and wellbeing with ease

Parental and Adoption Leave: We believe in supporting families Enjoy twelve weeks of paid parental and adoption leave, giving you the time you need to welcome a new addition.

Employee Assistance Program (EAP): Access a free, confidential, and voluntary counselling service for you and your immediate family, available whenever you need support.

Career Opportunities: At Sullivan Nicolaides Pathology and Sonic Healthcare, your career path is full of possibilities Enjoy structured progression, pay increases, and training in advanced skills.

Medicare Rebates: Benefit from exclusive Medicare rebates for pathology and diagnostic imaging services for you and your family.

We embrace diversity: Sullivan Nicolaides Pathology is an equal-opportunity employer and is committed to creating an inclusive environment for all employees.

Join Us

If you are committed to providing high-quality patient care and want to enjoy these incredible benefits, we would love to hear from you