Performance & Insights Lead

Overview

MUFG is a leading provider of fund administration and share registry services in Australia, offering technology-enabled solutions tailored to clients' evolving needs. Trusted to handle sensitive data securely, MUFG combines fund administration and securities registration expertise with digital solutions and data analytics.

• Lead development and improvement of Risk Event reporting across Retirement Solutions.
• Analyse data to identify insights, trends, and performance improvements.
• Communicate findings effectively to senior internal and external stakeholders.

Key Accountabilities and Main Responsibilities

Strategic Focus

• Develop and deliver business strategy by creating reporting and insights for Risk Event management.
• Provide essential data-driven insights to guide management and strategic initiatives.
• Identify trends and conduct root cause analysis.
• Collaborate with analysts and SMEs to produce accurate, timely reports.

Operational Management

• Design and oversee enhancements to Risk Event reporting processes and metrics.
• Deliver high-quality, actionable insights.
• Present recommendations to senior stakeholders.
• Enhance existing reporting systems for better measurement and quality.
• Collaborate with risk, quality, and Client Integrity teams to implement solutions.

People Leadership

• Promote high-performance culture aligned with MUFG's values.
• Create a safe, innovative environment for the team.

Governance & Risk

• Lead risk management through data insights.
• Model a risk and compliance-focused culture.
• Ensure 100% compliance with mandatory learning requirements.

Experience & Personal Attributes

• Experience in large, complex environments with modern reporting and analytics tools.
• Skilled in data analysis, interpretation, and deployment.
• Strong stakeholder management, able to present to senior management.
• Knowledge of statistical methods and reporting solutions (e.g., PowerBI)
• Degree in Business, Commerce, Statistics, or related field.
• Proven analytical and visual presentation skills, preferably in superannuation or related fields.

Some of our Employment Benefits:

• Flexible working– enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
  Novated Car Leasing

Culture @ MUFG Pension & Market Services:

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background/police screening check prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.