Insurance Administrator

6 days ago

Wollongong City Council, Australia Marsh McLennan Full time $65,000 - $120,000 per year
Company:MercerDescription:

We are seeking a talented individual to join our Client and Member Services team at Mercer Administration Services. This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office after the successful completion of training.

As an Insurance Administrator you will case manage your own portfolio of claims and, utilising your customer service skills and empathetic approach, will support our client's customers through the disability insurance claim process. To be successful in this role you will demonstrate confidence and empathy when conversing on the phone with distressed fund members.

We will count on you to:

  • Complete online claim notifications to the insurer while you have the member on the phone

  • Actively manage your portfolio of claims, keeping the member updated during the claims process

  • Enjoy the personal satisfaction of helping people through a difficult time in their lives

  • Assess early release of superannuation applications, ensuring legislative requirements are met, preparing recommendations for the trustee delegate, and processing benefit payments to members.

  • Respond to member enquiries in an empathetic, timely and professional manner

  • Be involved in team discussions and contribute to process improvement ideas

What you need to have:

  • Experience in the superannuation industry

  • Strong empathy, resilience in dealing with distressed and/or sensitive matters

  • Well developed organisational and time management skills

  • A high standard of both verbal and written communication skills, including the ability to write emails and letters to a high professional standard

  • Demonstrated ability to analyse complex information

  • Sound knowledge of Microsoft products (Word, Outlook, and to a lesser extent, Excel)

What makes you stand out:

  • RG146 qualified or aptitude and willingness to complete certification

  • Experience in insurance claims case management or disability claims case management

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.

  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Mercer:

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

  • Insurance Administrator

    7 days ago

    Wollongong, Australia Mercer Full time

    **Insurance Administrator** **What can you expect?** - As an Insurance Administrator you will case manage your own portfolio of claims and, utilising your customer service skills and empathetic approach, will support our client’s customers through the disability insurance claim process. - You will complete online claim notifications to the insurer while...

  • Insurance Administrator

    6 days ago

    Wollongong, New South Wales, Australia Marsh McLennan Full time $55,000 - $65,000 per year

    Description:We are seeking a talented individual to join our Client and Member Services team at Mercer Administration Services. This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office after the successful completion of training.As an Insurance Administrator you will...

  • Administrative Assistant

    4 days ago

    North Sydney Council, Australia Longitude Insurance Pty Ltd Full time $40,000 - $60,000 per year

    Longitudeopened its doors for business in 2012 and quickly built a reputation as one of Australia's leading strata insurance specialist underwriting agencies.Longitude is a young, dynamic specialist strata insurance underwriting agency that deals exclusively with brokers. Our market leading products and services deliver a unique level of protection in strata...

  • Insurance Solutions Specialist

    6 days ago

    Wollongong Area, Australia SS&C Technologies Full time $120,000 - $150,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Administration Assistant Integrity and Insurance

    1 week ago

    Melbourne City Centre, Australia HAYS Full time

    Administration Assistant **Your new company** *** Work for a leading educating organization that governs young people to be equipped with the knowledge, skills and optimism to shape and enrich the world around them. Seeking an experienced administration assistant based in Melbourne, to join the hardworking and dedicated Integrity and Insurance team. **Your...

  • Claims Administration Assistant

    2 weeks ago

    City of Parramatta Council, Australia insurance & care NSW Full time

    About the Role This role is responsible for the delivery in a range of administrative services to support efficient and effective claims operation to HBCF Benefits - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs - 17.5% annual leave loading - icare day – access to an extra day’s...

  • Builder Assessment Team Administrator

    7 days ago

    Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

    Permanent, Ongoing Position Domestic Building Insurance About VMIA Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority...

  • Builder Assessment Team Administrator

    1 week ago

    Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

    Builder Assessment Team Administrator, Domestic Building Insurance at VMIA12 Months Fixed Term - Hybrid working - Melbourne CBD close to Flinders St station - Fixed Term Opportunity With your excellent communication skills, strong customer focus and attention to detail, you will utilise your proven administrative experience and manage conflicting...

  • Team Leader, Administration Operations

    18 hours ago

    Wollongong, Australia Mercer Full time

    **Team Leader, Administration Operations** **What can you expect?** - ** Full-time fixed term for 12 months** *** We have a great career opportunity available for a Team Leader, Administration Operations to lead and manage a dedicated superannuation team, ensuring a member-focused team ethos and achievement of agreed service level standards. The position...

  • Fund Administrator

    5 days ago

    Wollongong, Australia Iress Full time

    Fund Administrator **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than...