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Team Leader, Administration Operations

3 weeks ago

Wollongong, Australia Mercer Full time

**Team Leader, Administration Operations**

**What can you expect?**
- ** Full-time fixed term for 12 months**

***
We have a great career opportunity available for a Team Leader, Administration Operations to lead and manage a dedicated superannuation team, ensuring a member-focused team ethos and achievement of agreed service level standards.

The position offers professional exposure across a broad range of functions as well as the ability for interactions with clients, and could be a great steppingstone into Senior Leader opportunities.

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and supportive colleagues as well as programs that support career development to support and nurture you with every opportunity to reach your full potential.

We recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering a range of health, wealth and lifestyle benefits which include:

- Gym membership
- Discounted insurances
- Employee Assistance Program
- Flexible working arrangements
- Community Volunteer Leave

**We will count on you to**:

- Lead a superannuation administration services team that is responsible for end-to-end superannuation processing and/or related specialist activities (e.g. contributions and refunds, benefit payments, member maintenance, insurance, document management)
- Review, provide recommendation of approve Insurance Related claims
- Drive the performance of all employees within the team
- Prepare, implement and review team plans/budgets
- Provide operational direction to day-to-day activities including responses to requests for information/service and appropriate record keeping across the team
- Manage the administrative performance of the team against key service level agreements.

**What you need to have**:

- Experience managing teams within a high volume, operational environment, preferably within the superannuation, banking and finance, insurance or similar industry
- The ability to drive team performance, initiative and improvement with a customer-centric focus
- Experience with workflow management tools and translating data to make effective resourcing decisions
- Experience in the management of Service Level Agreements with a proven track record of achievement

**What makes you stand out?**
- Knowledge and understanding of legislation relevant to the superannuation industry would be well regarded however not essential.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.