Builder Assessment Team Administrator

Permanent, Ongoing Position
Domestic Building Insurance
About VMIA
Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.
Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.
People are at the heart of everything we do. At VMIA, you'll be encouraged to achieve your career goals in a progressive and flexible workplace that most importantly lets you be yourself.
About Domestic Building Insurance (DBI)
The Domestic Building Insurance team provides mandatory cover for homeowners who are building or renovating in Victoria. Builders are required to purchase domestic building insurance on behalf of the homeowner for all domestic building projects over $16,000.
The DBI division are particularly proud of their team culture of agility and innovation. We are seen as leaders of those values both within VMIA and in the industry.
When you join us, you'll be a part of a connected, collaborative, and forward-thinking team who love working together and have a genuine passion for consumer protection and the broader building industry. We're able to help consumers when they most need us - and we do this work because we love it.
Your role
You have excellent communication skills with a strong customer focus and attention to detail. You have proven administrative experience, highly organised and able to manage conflicting priorities, as well as a demonstrated ability to communicate sensitively and effectively.
Your role reports to the Senior Builder Services Coordinator in DBI.
What you do
- You will be a self-starter that is solution focused with a proven capacity to problem solve within the scope of the position.
- You will provide administrative support including record management of the CRM database and electronic data.
- You perform maintenance checks for CRM database to ensure data integrity for informed and accurate decision making.
- You manage and respond to various incoming and outgoing information via various channels.

Who you work with
- You work closely with the DBI team.
- You communicate and consult regularly with the DBI nominated distributors regarding builder eligibility and policy information.

About you
- You have excellent communication, teamwork, and interpersonal skills, with experience working with a broad variety of people.
- You have demonstrated administrative and analytical skills.
- You have strong time management, attention-to-detail and problem-solving skills.
- You have a strong service orientation and ability to interpret client needs to provide high levels of service delivery and outcomes.
- Construction, building or insurance experience will be highly advantageous.

We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Please let us know of any accessibility needs to be considered during the recruitment process.
Why work with us?
- We're known for our incredible culture and sense of community - and an employee value proposition that makes our people proud.
- We reward innovation, best practice thinking and collaboration. We're industry leaders in diversity and inclusion, are passionate about gender equality, and encourage and enable our people to bring their whole selves to work.
- We were leaders in working flexibly before COVID-19. Now, we operate in a hybrid environment, with a suite of events and activities to connect us even when we're apart. We'll continue to work from where it makes sense to, with flexible arrangements that deliver for our clients and work for our people.
- We are a learning organisation, and you can expect to grow, develop, and evolve your professional career at VMIA.
- We offer programs, subsidies and leave options to support the wellbeing of our people and invest in their development and growth.

How to apply
If you're successful in the first round of screening and shortlisting, you'll be contacted by a member of the Talent Acquisition team w