Insurance Administrator

1 week ago

Wollongong, Australia Mercer Full time

**Insurance Administrator**

**What can you expect?**
- As an Insurance Administrator you will case manage your own portfolio of claims and, utilising your customer service skills and empathetic approach, will support our client’s customers through the disability insurance claim process.
- You will complete online claim notifications to the insurer while you have the member on the phone
- You will enjoy the personal satisfaction of helping people through a difficult time in their lives
- You will demonstrate confidence and empathy when conversing on the phone with distressed fund members
- You will join a small supportive team who liaise between fund members and the insurer in ensuring claims progress in a timely manner.
- We will set you up for success by providing you with all the required training relating to Mercer’s administration platforms, the electronic claims notification portal, fund and insurance rules and legislation governing superannuation.

**What’s in it for you?**

At Mercer, we recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more We offer:

- A professional environment where your career path really matters and is supported in our global organization.
- A great team environment with energetic and supportive colleagues.
- Genuine work life balance - flexible working.
- Great training and development opportunities to help drive your career path.

**We will count on you to**:

- Actively manage your portfolio of claims, keeping the member updated during the claims process
- Respond to member enquiries in an empathetic, timely and professional manner
- Be involved in team discussions and contribute to process improvement ideas

**What you need to have**:

- Demonstrated ability to analyse complex information
- Sound knowledge of Microsoft products (Word, Outlook, and to a lesser extent, Excel)
- Evidence of excellent time-management skills including methods of prioritising work.

**What makes you stand out?**
- Experience in the superannuation industry, particularly in the area of insurance and claims
- A working knowledge of the Superannuation Industry (Supervision) Regulations 1994 (SIS Reg)

**About Mercer**:
**How to Apply**

**Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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