Customer Services Representative

5 days ago

Sydney, New South Wales, Australia Trade Nation Full time $60,000 - $90,000 per year

Description

The Customer Services Representative will be reporting into the Payment & CS Manager and will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels – via email, phone and live chat.

Who we are

We are Trade Nation. We help our customers power up their trading through killer insights, transparent costs, and fairer ways to trade. We're innovators, and proud of it. And we've grown a lot in our decade as a market-leading low-cost trading powerhouse. Our reach is global through our teams in the UK, Australia, South Africa, Seychelles and The Bahamas.

Founded on transparency, forged in trust and powered by people, we're committed to empowering our customers to outperform the markets. How? By minimising expenses and harnessing technology to prioritise the lowest trading costs.

But enough about us. Let's hear about you.

Who you are

You're something special. You pride yourself on being unique and bringing your own history to the table – finding solutions to daily challenges in a way that can't be done by anyone else. Maybe you talk a big game, maybe you don't. The important thing is that you do what you say and follow through to see every customer thrive.

You don't play with the bumpers up. That means breaking out of your lane when needed to help others – or forging your own completely. Every problem is
our
problem and that's how you see it too. Because Trade Nation's people have a shared vision, and you want to be part of making it a reality.

You know when to take the right sort of risks, the ones that push you to be better. You're not afraid to try, fail, and then try harder. But don't worry, you'll have all the support you need to thrive with us at Trade Nation, and we can't wait to enable you to learn and grow.

Ready to roll up your sleeves and get stuck in?

Our commitments to each other

We have each other's backs

There when we need each other the most.

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don't judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

  • Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
  • Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
  • Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
  • Ensure that you act with adherence to all relevant regulatory requirements.

Requirements

  • Previous experience in working in the financial services sector, or
  • Knowledge or demonstrated interest in the CFD/FX/online trading space.
  • Previous experience working for a CFD Broker or similar is desirable.

Benefits

  • Competitive salary, and discretionary annual bonus
  • Private healthcare
  • Life Insurance, Critical Illness & Income Protection cover
  • Active Lifestyle allowance
  • Annual leave above minimum entitlement

  • Customer Service Representative

    21 hours ago

    Sydney, New South Wales, Australia Cox Purtell Staffing Services Full time $60,000 - $90,000 per year

    Customer Service RepresentativeFull-time | PermanentSydney CBD – In-office roleSalary: $72k + SuperJoin a Customer-Focused Team | Grow Your Career in a Dynamic EnvironmentAre you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? We're looking for a Customer Service Representative to join...

  • Admin/Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia 24 Hour Trade Services Full time $104,000 - $130,878 per year

    Customer Service / Admin Support – Trade Industry (Sydney-Based) Fast-Paced, Supportive Environment | B2B & B2C | Electrical, Plumbing, & HVACWe're on the lookout for a proactive and adaptable Customer Service Representative / Administration Dispatcher professional to join our growing team in SydneyWe're a busy trade business delivering electrical,...

  • Customer Service Representative

    24 hours ago

    Sydney, New South Wales, Australia Resmed Full time $60,000 - $80,000 per year

    Role OverviewThe primary role of a Customer Service Representative in the Customer Care Team is to deliver exceptional customer service and support across multiple communication channels—phone, email and chat. This role is pivotal in ensuring customer satisfaction and operational efficiency by addressing enquiries related to ResMed products , services,...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia TSHR Full time $60,000 - $80,000 per year

    Customer Service Representative – Fashion Head OfficeLooking to take your retail experience to the next level? Join a thriving online fashion retail group representing multiple Aussie brands. This is your opportunity to step into a head office role where you'll be the voice of our brands—supporting both online and in-store customers across multiple...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Breville | Sage Full time $40,000 - $60,000 per year

    Customer Service RepresentativeAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Breville Full time $40,000 - $60,000 per year

    Customer Service Representative About BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Splend Full time $60,000 - $80,000 per year

    Role:Customer Service RepresentativeLocation:Sydney CBDHours:Full time - 40 hours per week. 6am-10pm rotating roster Monday - Sunday (must be available to work flexibly within these hours)About UsAt Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Splend Full time $60,000 - $80,000 per year

    Role: Customer Service Representative Location: Sydney CBD Hours: Full time - 40 hours per week. 6am-10pm rotating roster Monday - Sunday (must be available to work flexibly within these hours) About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia The Law Society of NSW Full time $104,000 - $130,878 per year

    Full time permanent role35 hour working weekLocated in the heart of Sydney's CBD (Martin Place)The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full time...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Law Society of NSW Full time $60,000 - $90,000 per year

    The Law Society of NSW is Australia's largest and most influential membership association for solicitors. We're not all lawyers, but we work together to support the legal profession and ensure a just society for all.We are currently looking for a full time permanent Customer Service Representative to join our Customer Experience department.About the roleThe...