Service Desk Agent

2 weeks ago

Varsity Lakes, Queensland, Australia DJC SYSTEMS Full time $60,000 - $80,000 per year

About DJC Systems:
Channel partner 501 award winners 5 years running.
Super friendly, enjoyable working environment
Full-time role – hybrid working encouraged

DJC Systems provides end to end technology solutions for small and medium-sized businesses and is looking to expand into the South-East Queensland market. Their well-established long-term client base and ongoing referral business has seen DJC Systems on a continuous growth path. DJC are ahead of the game when it comes to Microsoft Azure & cloud technologies, providing fit-for-purpose solutions that see business enablement. With an employee footprint of over 70 staff based in multiple locations, DJC continue to find themselves driven towards service excellence and team performance with a super friendly yet driven team. They are a big competitor, climbing fast.

"We have fantastic clients that are growing, we have fantastic staff that we are helping to grow, and we're supporting their technology through that growth…. they grow….so we grow with them, our staff come first, we love our people, and we thrive on a down to earth environment opening doors as we climb the ranks of the technology space."

About the Role

We're on the hunt for a Service Desk Agent (Level 1) who is eager to join the dynamic DJC Systems team. Are you ready to be one of the first employees and help shape our new hub office based on the GC?

You must be self-motivated, have good time management skills and a positive attitude. Exceptional communication skills – verbal and written – are critical as you will have constant direct contact with clients……undertaking:

  • Setting up new users, resetting passwords, etc.

  • Setting up new email accounts, email forwarding, out of office notifications, etc.

  • Assisting in the setup of new devices such as notebooks, PC's, tablets, phones, etc.

  • O365 and Exchange incident response and request fulfillment

  • End User Compute preparation and setup

  • Security incident response

  • Azure and Active Directory Administration

  • OneDrive and SharePoint incident response and request fulfillment

  • Networking troubleshooting

  • Firewall and remote access management

  • Laptop/Desktop troubleshooting

  • WAN/LAN troubleshooting

  • User login issues

  • Router troubleshooting

  • End-User service and peripheral troubleshooting

  • Follow Knowledge Articles to resolve incidents/requests

What's on Offer

  • Convenient Varsity location – work close to home.

  • Permanent Full-Time role to kick start your career.

  • On the job training and support from your peers, with a permanent escalation point when required.

  • Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications

  • Positive, relaxed yet professional environment where every individual is valued.

  • A competitive salary package will be offered dependant on qualifications and experience.

Ready to join

If you are ready to build your career with a company that prides itself on providing exceptional customer service and building a strong team, then send your application in now

Applicants are asked to provide a current resume along with details/ evidence to support the above requirements of the role.

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