Front Desk Customer Service

• Diverse role - with ongoing coaching & training to develop your career.

• Rapidly growth gym network - be a part of the Fitness Industries most exciting Brand

• Free Gym membership + loads of discounts on fitness apparel, supplements and more.

Join the Cartel

At Fitness Cartel Australia, we're more than a gym - we're an exciting and fast-growing brand with plans to expand from 13 to 60+ clubs by 2029. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafes, creche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

*The

Role

:*

In this

highly important

role,

you'll

be the first face our members see when they enter the Club. Whatever a p

otential

or

existing

member

need

s

or is looking for, you help them find it with your

heartfelt professional service,

providing

every person that walks through

the

our

doors,

with electric experiences at every interaction.

This is a diverse role that will have you switching from

greeting members

personally &

answering the phones to making

protein

shakes & selling our retail products

on the shelves

.

Key Responsibilities:

• Greet everyone & serve customers at both the front desk & café.

• Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.

• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.

• Assist parents with booking their kids into Kid's Cartel where needed.

• Learn about our supplement & apparel range to execute supplement & apparel sales to members.

• Perform café duties including using a coffee machine & making protein shakes.

• Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, the apparel is precisely displauyed.

• Perform opening & closing duties in a timely manner.

• Follow directions, prioritise & complete tasks in a timely manner.

• Perform other related duties.

What

you'll

need to succeed

:

• Previous Customer Service Experience with excellent communication skills.

• A "can do" attitude with a third for learning & ambition for growth.

• A passion for health & fitness & eagerness to work for the industry.

• Be reliable, proactive, punctual, professional & well-presented.

• Have a strong work ethic.

• Be highly motivated & an adaptable team player with the ability to multitask and show initiative.

• Computer literacy & ability to learn new systems.

• Communicate & uphold, policies & procedures of the business to customers and staff.

• Current First Aid & CPR Certificates (if not holding, would be willing to acquire).

• Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).

• Have Australian working rights.

What we'll offer you in return:

• A Thriving Culture:
   Be part of the fitness industry's most exciting and rapidly expanding brand.

• Career Growth:
   Opportunities for training, development, and advancement through our Future Leaders program.

• Perks:

• FREE gym membership to all Fitness Cartel locations.

• Discounts on supplements, apparel, and café products.

• Access to Merse Wellness Spas at discounted rates.

• Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

How to Apply:

Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you bring to our team. Applications will be reviewed as received, so don't wait—apply today

Note:
 Only candidates meeting our selection criteria will be contacted. No agencies please