Customer Solutions Specialist

2 weeks ago

Springfield Lakes, Queensland, Australia Probe CX Full time $60,000 - $80,000 per year

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

We're on the lookout for enthusiastic Customer Service Specialists to join our rapidly growing team at our vibrant Springfield contact centre. This is a chance to be part of a workplace culture rooted in fun, respect, integrity, innovation, and transparency.

Now, let's dive into the details you've been eagerly waiting for:

  • Full-time (38 hours per week) or part-time hours per week) roles with flexible start dates (Please note part time hours are determined based on business needs, not candidate request)
  • Competitive hourly rates with enticing incentives
  • Monday to Friday shifts from 8 am to 8 pm (occasional weekend hours may be required)
  • Additional pay for weekend and late-night shifts
  • Comprehensive on-site training for full-timers and continuous growth prospects
  • Hybrid work options after settling into your role (more info at interview)
  • Monthly rewards and celebrations
  • Employee Referral and Tenure Recognition Programs
  • Discounts on gym memberships
  • 24/7 access to employee health, wellness, and safety resources
  • Convenient Springfield location with easy access to transportation, shopping, and dining

Our diverse and supportive environment welcomes everyone, recognizing that our differences make us stronger. Here's what our current team members appreciate about their roles and working at Probe:

  • Strong bonds and camaraderie within their teams
  • Daily support from leaders and an additional support team
  • The ability to leave work behind at the end of the day

And here's what some of them have to say:

"I've just passed 3.5 years with Probe after thinking it would be a good short-term job. I have had some amazing career opportunities and get to work with so many incredible people everyday so I just never left" - Liam, Team Leader (prev. Customer Service Agent)

"I am progressing more and more everyday at this job and there is definitely a sense of gratitude knowing I am helping people everyday." - Maggie, Customer Service Specialist

"In the four years since I started at Probe, I have learned so much and progressed so much. More than I could have ever imagined." - Dylan, Team Leader

Please note that this role is based in Australia and due to our client's requirements, you must be an Australian citizen, eligible for a security clearance, and have lived in Australia for the past five consecutive years.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

We can't wait to receive your application

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