Customer Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Victoria Racing Club Full time $60,000 - $80,000 per year

Join the Team Behind Australia's Greatest Racing Carnival

Are you passionate about the horse racing and events industry? Do you thrive in fast-paced, dynamic environments where no two days are the same? We're looking for enthusiastic, professional and flexible individuals to be part of the team delivering the iconic Melbourne Cup Carnival at Flemington Place.

We're Hiring

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Join the Victoria Racing Club (VRC) as a
Customer Operations Coordinator
and play a key role in bringing world-class racing, membership, and event experiences to life.

About the Role

Reporting to the
Head of Customer Experience & Product Innovation
and the
Head of Membership & Ticketing
, this role is vital in ensuring seamless operational support across ticketing, membership, and customer experience. You'll be the driving force behind smooth processes, efficient service delivery, and memorable interactions for members, guests, and event attendees.

Key Responsibilities:

  • Ticketing:
    Coordinate ticketing requirements for members, premium guests, corporate clients, owners, and the general public, while managing inventory and supporting event execution.
  • Membership:
    Support membership strategies, including fulfilment, sales campaigns, and operational planning for major events such as the Melbourne Cup Carnival.
  • Customer Experience:
    Assist in delivering member and customer experience initiatives, including race day activations and premium dining experiences.
  • Collaboration:
    Work cross-functionally with marketing, events, operations, and customer service teams to create exceptional outcomes.

About You

You're a detail-oriented professional with a flair for customer service and a passion for creating unforgettable experiences. Ideally, you'll bring:

  • Experience in membership, ticketing, or customer service roles.
  • Excellent organisational skills with the ability to juggle multiple priorities.
  • Strong interpersonal and relationship-building abilities.
  • Proficiency in Microsoft Office Suite and confidence learning new systems.
  • A proactive and collaborative approach, with the ability to work both independently and as part of a team.
  • Flexibility to support key race days and events.

Why Join Us?

  • Be part of delivering one of Australia's most iconic sporting and cultural events
  • Work alongside a supportive and passionate team.
  • Gain valuable experience in large-scale event operations.
  • Get a behind-the-scenes look at what makes the Melbourne Cup Carnival world-class.

Ready to Make Your Mark?

Apply now and help us deliver unforgettable moments at Flemington

Submit your application via LinkedIn.

You will be required to meet VRC's employment criteria which may include but not be limited to reference checks, VEVO check and a National Crime Check.

Only shortlisted candidates will be contacted. Thank you for your interest in joining the team behind the Melbourne Cup Carnival.

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