Customer Service Officer

2 weeks ago

South West Coast VIC, Australia Australian Personnel Solutions Full time $60,000 - $80,000 per year

Join the team that keeps the airport moving

Avalon Airport is looking for an energetic and customer-focused team member to join our Operations team. You'll be part of the frontline team ensuring our passengers, tenants, and stakeholders experience smooth, safe, and secure airport operations every day.

About the role

  • First 2 weeks: Day shift (9am - 3pm) for training and onboarding.
  • Ongoing roster: 4 days on / 2 days off, rotating between week 1 roster shift pattern of 430am to 12.30pm, then week pm to 8.30pm
  • Work across the terminal, car parks, and airport precinct to ensure safe, efficient, and friendly operations.

What you'll do

  • Provide outstanding customer service to passengers, tenants, and stakeholders.
  • Monitor and report security or operational issues promptly.
  • Respond to incidents and emergencies in line with airport procedures.
  • Oversee the functionality of check-in kiosks, baggage systems, and terminal facilities.
  • Maintain the security of restricted areas and follow all compliance requirements.
  • Monitor car parking systems, assist customers, and ensure smooth vehicle flow.

What we're looking for

  • Applicants that live in the Geelong, Lara, Werribee area.
  • Minimum 1 year experience in a customer service role.
  • Previous airport experience would be highly regarded.
  • Current Driver's Licence.
  • Current First Aid Certificate or willingness to obtain.
  • Excellent communication, problem-solving, and organisational skills.
  • Ability to work in a regulated environment with a focus on safety and security.
  • Must be able to work across morning dayshift and afternoon dayshifts one a one week rotation

Why join us?

  • Work in a dynamic airport environment where no two days are the same.
  • Supportive team culture.
  • Training provided to set you up for success.

About the Company

Australian Personnel Solutions is a leading national staffing agency renowned for its commitment to connecting top-tier talent with exceptional companies. With a strong local presence and a national reach, we specialize in providing tailored workforce solutions across various industries.

At Australian Personnel Solutions, we welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Further information

You will be required to meet Australian Personnel Solutions employment criteria which will include but not be limited to a criminal history check, musculoskeletal assessment and/or full medical with a drug and alcohol test.

Applicants must possess unrestricted working rights.

To find out more about opportunities at APS Group visit

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