Customer Service Manager

When you join Ritchie Bros., you'll be part of a diverse, global team that's focused on delivering great customer experiences. With our online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent.

We're looking for a customer service rep to work at our auction site in Geelong as a Customer Service Manager. Our Customer Care team are the number-one point of contact for customers and staff, before, during, and after our auctions.

You'll be responsible the administrative execution and smooth customer journey across all selling platforms in this region. As the point of contact person for the customer & Territory Sales Manager, you are responsible for driving efficient and smooth execution of sales admin related tasks to ensure a high level of customer satisfaction. You will also partner with the Territory Manager enabling them to generate sales. As such, the Customer Service Representative is expected to coordinate both with internal and external resources.

This is a site-based role in Geelong - working in a full-time permanent capacity Monday - Friday 8am - 5pm.

The Opportunity:

Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on customer service. In this role, you will:

• Ensure that superior customer service is delivered at all times to all customers.
• Set up and maintain auction information systems.
• Enter contracts and equipment specifications into the auction system.
• Balance auction results, and take care of accounts receivable, collections, and banking responsibilities.
• Verify that funds have been collected.
• Process vehicle titles, registrations, and legal transfer documents.
• Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and resolve issues.
• Assist to recruit, train and oversee Customer Service Representatives for auctions.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.

Here's what you bring:

• 2+ years in a role where you worked in person with customers.
• Excellent written and verbal communication skills.
• Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
• Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, and DMV document processing.
• You can think quickly and make good decisions on the fly (auction time is intense and hectic).
• This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy to succeed.
• Outstanding people skills – you're outgoing, diplomatic, patient, and a good listener.
• The ability to work independently – you have a take-charge attitude and you're not afraid to ask questions.
• You like to work hard but still have fun on the job.

What we offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we've proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here's how:

• Competitive base salary + paid overtime (Double time)
• A comprehensive benefits package with private health cover for the whole family
• Other Insurance such as Income Protection, disability and life Insurance
• Catered meals at auction time
• Employee Share Purchase Plan
• Gym reimbursement*
• Ongoing training, professional development, and tuition reimbursement
• Working within an international and growing organization
• Working with a great team

Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities by all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.