Customer Services Manager

2 days ago

South West Coast VIC, Australia Metricon Homes Full time $70,000 - $120,000 per year

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Exciting opportunity for an experienced Customer Service Manager to join our Geelong team.

Reporting to the Operations Manager, your responsibilities will include:

  • Provide strong leadership to the Pre-Site Manager function which is responsible for managing customers' expectation from Sale-Accept through to the Authority-to-Commence-Construction
  • Work alongside the Drafting, Estimating and Permits to get the customer to site
  • Assist in the continual improvement of business systems, procedures and customer support processes
  • Resolution of customer complaints through consultation with management (as required)
  • Set the direction for your team and ensure your staff work together to achieve department and company objectives
  • Conduct and contribute constructively and positively to team meetings and internal training sessions
  • Help optimise individual results/output within the team
  • Generate and report team performance against determined KPIs; and
  • Weekly and monthly forecasts of results.

Metricon will offer you:

  • Be supported by a Management Team that has a Culture Where You Matter
  • Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
  • Metricon Homes – Australia largest, and HIA Voted #1 Home Builder for the 9th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

  • Demonstrating a thorough understanding of building regulations, contracts and administration procedures is essential
  • A diploma or tertiary qualification in a Commerce / Business Management is highly desirable
  • Extensive experience in successfully managing and driving change and achieving efficiencies within a customer service / customer contact environment
  • Experience in the building industry in a volume builder new home environment preferably covering both pre-site and construction
  • Proven experience in managing a team and achieving success during times of change, operating within a fast paced, time critical and bottom-line focus
  • Highly-developed PC literacy (advanced level) in the MS Office suite of products including report writing ability; and
  • The ability to multi-task and set priorities.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

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