Workforce Coordinator

1 day ago

Mulgrave, Victoria, Australia Direct Care Assistance Full time $60,000 - $90,000 per year
About Us

Direct Care Assistance (DCA) is a nurse-led, family-run, and NDIS-registered provider delivering Supported Independent Living (SIL), In-Home, Community Participation, and Complex Care across Melbourne and regional Victoria since 2021. We pride ourselves on providing exceptional, person-centered care and building strong, trusting relationships with our participants, families, and team.

At DCA, we're driven by compassion, integrity, and excellence and we're growing.

About the Role

We are seeking an experienced and proactive Workforce Coordinator to lead all workforce management activities at Direct Care Assistance. This role plays a vital part in ensuring our teams are well-staffed, compliant, and supported to deliver safe, high-quality care in line with NDIS Practice Standards and organizational goals.

You'll oversee rostering, recruitment, staff compliance, onboarding, and engagement across our SIL, SDA, in-home, and community programs.

Key Responsibilities

Rostering & Workforce Planning

  • Manage end-to-end rostering across all services
  • Ensure rosters meet participant needs while balancing staff availability and award obligations
  • Monitor workforce utilisation, overtime, and coverage gaps
  • Adjust rosters proactively in response to absences and operational changes
  • Lead forward workforce planning to meet future service growth

Recruitment, Onboarding & Induction

  • Support and participate in recruitment and interview processes
  • Collaborate with the recruitment team to design effective talent acquisition strategies
  • Oversee onboarding, induction, and orientation of new staff
  • Contribute to retention strategies, staff recognition, and development programs

Compliance & Skills Management

  • Maintain staff compliance records (NDIS Worker Screening, police checks, First Aid/CPR, immunisations, work rights, etc.)
  • Conduct regular compliance audits to ensure all records are current
  • Ensure workforce compliance with SCHADS Award, NDIS Price Guide, and Fair Work requirements
  • Provide guidance on visa and work restriction compliance
  • Escalate any non-compliance or risks to management promptly while you are working on its resolution.

Staff Management & Engagement

  • Lead staff engagement initiatives to strengthen team connection and accountability
  • Support performance review processes and improvement plans
  • Promote a positive, inclusive, and supportive workplace culture
  • Act as a key contact for staff feedback and communication

Organisational Support

  • Provide workforce-related reports and recommendations to management
  • Contribute to broader organisational projects and service delivery improvements
Skills & Qualities
  • Strong knowledge of SCHADS Award, Fair Work, and rostering compliance
  • Understanding of the NDIS Price Guide and Practice Standards
  • Experience managing workforce compliance and onboarding processes
  • Knowledge of immigration/work rights compliance (preferred)
  • Excellent organisation and problem-solving abilities
  • Sound knowledge on Roster Of care and creating large rosters
  • Confident communicator with strong interpersonal and leadership skills
  • High attention to detail and strong time management
  • Proficiency in rostering systems, Microsoft Office, and compliance software

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