Service Operations Specialist

3 days ago

Mulgrave, Victoria, Australia Mercedes-Benz Australia Pacific Full time $90,000 - $120,000 per year

Be the change. Join our team.

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit.

At Mercedes-Benz Vans, we're a balance of passion, professionalism, and approachability. Our dynamic network across Australia and New Zealand has an established culture of support and collaboration, ensuring our service is exceptional and our customers' expectations are exceeded.

The opportunity

We're looking for a Service Operations Specialist to join our team. The role will provide crucial support to the Service Operations & Digital Experience team, contributing to the success of aftersales programs and enhancing the customer journey. The ideal candidate will continuously seek process improvements to enhance sales performance and profitability.

Our team is based in Mulgrave, Melbourne, and this hybrid role has great variety and flexibility, allowing a mix of working from our newly refurbished offices and home.

Key duties & responsibilities:

  • Provide marketing support through maintenance and optimisation of ownership marketing collateral and campaigns.
  • Assist with service operations, including coordinating communications, maintaining information channels, and supporting strategic projects.
  • Work with the National Service & Digital Experience Manager to enhancing the customer digital experience, ensuring the best digital journey from connection & activation to digital extras available to purchase
  • Provide project support for various Customer Service Team initiatives, including system implementations and retailer training.

What you will need to be successful:

  • Excellent administration and Excel skills.
  • 1-2 years' experience working in an automotive marketing related role.
  • Qualifications in Business or Marketing related discipline (or equivalent work experience).

Why you should apply:

  • Join a large, global organisation dedicated to inclusivity and diversity.
  • Enjoy flexible working arrangements to support you in your career, work and life.
  • Enjoy free on-site parking, discounting car leasing and other great benefits.

Please submit your application by COB September 26th 2025.

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.

  • Aftersales Operations Specialist

    19 hours ago

    Mulgrave, Victoria, Australia BYD Australia & New Zealand Full time $90,000 - $120,000 per year

    About BYDBYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...

  • Cloud Support Specialist

    4 days ago

    Mulgrave, Victoria, Australia FOSS Full time $90,000 - $120,000 per year

    FOSS develops innovative system solutions to ensure and improve food quality. Our mission is a more sustainable use of the world's agricultural resources. FOSS is a family-owned company, and we are proud of our high employee and customer satisfaction along with our open and team-spirited culture as well as great career opportunities.Our company continues to...

  • Supply Chain Support Specialist

    16 hours ago

    Mulgrave, Victoria, Australia Big Post Pty Ltd Full time $60,000 - $80,000 per year

    Join Big Post — Where Operational Excellence MattersAre you a detail-oriented problem solver who enjoys keeping systems and processes running smoothly? Big Post is looking for a Supply Chain Support Specialist to join our team in Mulgrave, Melbourne.This is a hands-on role supporting our supply chain operations, where your ability to troubleshoot, maintain...

  • Vehicle Logistics Specialist

    6 days ago

    Mulgrave, Victoria, Australia BYD Australia & New Zealand Full time $90,000 - $120,000 per year

    About BYDBYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing...

  • Category Marketing Specialist

    3 days ago

    Mulgrave, Victoria, Australia Kmart Australia Full time $80,000 - $120,000 per year

    Brighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work...

  • Category Marketing Specialist

    21 hours ago

    Mulgrave, Victoria, Australia Kmart Australia Limited Full time $80,000 - $120,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...

  • Category Marketing Specialist

    18 hours ago

    Mulgrave, Victoria, Australia Kmart Full time $90,000 - $120,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work...

  • Customer Service Operator

    2 weeks ago

    Mulgrave, Victoria, Australia Moffat Pty Ltd Full time $60,000 - $80,000 per year

    Are you ready for a dynamic role where teamwork, adaptability, and attention to detail are key?Moffat, a renowned leader in commercial catering and bakery equipment, is looking for a Customer Service Officer to join our collaborative and vibrant team at our Mulgrave head office. This diverse role spans the food service industry, engaging with both dealers...

  • Senior Customer Insights Specialist

    1 week ago

    Mulgrave, Victoria, Australia Kmart Australia Limited Full time $80,000 - $120,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll...

  • Senior Customer Insights Specialist

    1 week ago

    Mulgrave, Victoria, Australia Kmart Full time $90,000 - $120,000 per year

    Brighter Futures Start HereWe are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work...