Front Desk Officer

3 days ago

South Melbourne, Victoria, Australia Starwood Group Full time $47,405 - $62,890 per year

Are you a hospitality student/professional ready to transition your service skills into an exciting and professional career?

We are looking for a personable, proactive, and organised Front Desk Attendants (Service Coordinators) to join our growing team.

About the Role

This is a front-facing, concierge-style role that goes beyond reception duties. You will be the first point of contact for stakeholders, contractors, and visitors, ensuring smooth day-to-day operations of high-end residential towers.

Your Key Responsibilities Will Include:

  • Greeting and assisting residents, new occupants, and guests with professionalism and care
  • Coordinating maintenance tasks and liaising with contractors
  • Managing building access, visitor logs, and key/fob security
  • Conducting daily building walkthroughs and incident reporting
  • Responding to enquiries, logging complaints, and ensuring timely resolution
  • Assisting with emergency coordination and OH&S compliance
  • Booking and monitoring building amenities, deliveries, and move-ins
  • Maintaining concierge presence and presentation across various sites.

You Bring:

  • A hospitality or customer service qualification (ideal for recent hospitality graduates)
  • Strong communication and people skills
  • High attention to detail and ability to handle multiple priorities

What We Offer:

  • Stable employment with growth opportunities
  • Supportive and dynamic team culture
  • A foot in the door to a career in premium facilities and property services
  • Strong communication and people skills

Location: Inner CBD – South Melbourne / Southbank / Docklands

Position Type: Full-Time / Part-Time ( Rotating Roster )

Job Types: Full-time, Part-time, Casual

Pay: $47,405.00 – $62,890.00 per year

Expected hours: 20 – 38 per week

Work Location: In person

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