Customer Service Coordinator

2 weeks ago

Adelaide, South Australia ACH Group Full time $60,000 - $90,000 per year

About ACH Group: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we're able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

The role:Join ACH Group in a full time Customer Service Coordinator role, at Residential Care Home Kapara in Glenelg. Lead a team to deliver exceptional customer service and provide high quality administrative support services.

What you'll do:

  • Lead, support and influence the delivery of exceptional customer service
  • Support the site leadership team with administration support and coordination
  • Coordinate site related communication
  • Ensure resident information is maintained and up to date
  • Record compliments/complaints and assist with quality improvement processes
  • Provide information and support to prospective customers
  • Liaise with various staff at the care home
  • Contribute to reporting
  • Assist with the site finance/accounts
  • Support the onboarding process of new staff for the site

About you

This role is suited for someone who has had significant experience administration/coordination role, with initiative, a positive can-do attitude, with a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to:

  • Experience in mentoring or leading a team
  • Experience building a team to deliver high quality customer service
  • Ability to multi-task and problem solve
  • High degree of accuracy and attention to detail in your work
  • Computer literacy with the ability to use Microsoft Office suite and learn multiple databases
  • Excellent communication and customer service skills to deal with a wide range of customers
  • APolice Check for working in aged care less than 12 months old

It would be helpful if you had:

  • Qualification in Business Administration or similar equivalent qualification

If you want to join our amazing team, we can offer you:

  • Career development with inhouse upskilling and external learning opportunities
  • Friendly and inclusive culture, supporting diversity and employee wellbeing
  • Free on-site flu vaccination program
  • Financial advice for HESTA members, our preferred superannuation supplier
  • Wellbeing program including free employee assistance program
  • Recognition program acknowledging significant contributions
  • Salary packaging to maximise your take home pay
  • Discounted Corporate Membership - Health Insurance

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax.  We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

How to Apply:Press 'Apply' now

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

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