Customer Support Coordinator

4 days ago

Adelaide, South Australia Metricon Homes Full time
Customer Support Coordinator (Pre-Site) - South Australia Calling all Pre-Site Customer Service Specialists or Similar type roles Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Based in our fun, family environment Parkside Office, work within the busy Pre-Site Operational Customer Support team supporting our Adelaide customers through their pre build process.
You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site and do a handover with the build team.
Reporting to the General Manager, your responsibilities will include: Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process Deliver exceptional customer service, build and maintain customer relationships Continuously providing updates to your customers Maintain a high degree of accuracy recording customer project details Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and Assist with all Customer Support related tasks.
Metricon will offer you: Free parking onsite No Two Days Are the Same in this role Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year Be supported by a Management Team that has a Culture Where You Matter Values - We're together, We're ready, We Own It and We Do it with Care On-going learning and development opportunities to help build your skills and reach your potential We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities Attractive housing discounts on our award-winning homes You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our Life Works confidential support program which includes coaching for success and navigating personal and work challenges; and Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have: Experience working within an

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