Customer Service Coordinator

2 days ago

Adelaide, South Australia UniLodge Australia Pty Ltd Full time $45,000 - $60,000 per year
  • Victoria street, Adelaide SA
  • Genuine career opportunities for those with ambitions to grow
  • Permanent Part Time Position

We're seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent part time basis

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path. Some of the responsibilities will include, but not be limited to:

  • Creating a friendly environment and delivering a positive resident experience,
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
  • Operate the day-to-day front desk reception area with a focus on providing an exceptional resident experience
  • Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

What we're looking for

  • A background in reception or hospitality will provide you with a good grounding for this role
  • A passion for delivering exceptional guest experiences
  • Resilience and ability to work under high pressure, and a fast-paced environment
  • Excellent communication skills, both written and verbal
  • High levels of computer literacy with ability to learn new systems
  • Someone who exercises a "we care" attitude.
  • Unrestricted work rights in Australia
  • National Police Check (completed within last 3 months)
  • Working with Children's Check (SA)
  • SA Real Estate Qualification: Hold or can acquire a valid and current Certificate – Property Management Registration registered with the department of Consumer Business and Services.

What we can offer you:We can offer more than just a job—we support your growth and wellbeing. Enjoy company-covered operational licensing costs, and clear pathways for career progression. We provide ongoing development through training and courses, and prioritise your wellbeing with support for mental, emotional, financial, and physical health—including access to our EAP.

Join a diverse, inclusive, and engaging team environment with recognition programs, annual awards, and fun community initiatives. Plus, benefit from generous leave options, company-funded flu vaccinations, referral bonuses of up to $1,000 AU, and exclusive staff rates at Essence Hotels and Apartments.'

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

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