Medical Receptionist

3 days ago

South Melbourne, Victoria, Australia Doctors of South Melbourne Full time $60,000 - $90,000 per year

Benefits

  • An emotionally healthy workplace to promote your well-being.
  • A warm and social work environment where laughter is welcomed.
  • Diagonally across from South Melbourne Market in the heart of South Melbourne. A foodie heaven
  • High-end IT systems & super-fast internet maximise your efficiency. Staff training and finely tuned processes take much of the guesswork out of your day.
  • Dedicated staff-only areas, including a private bathroom, bike racks, lockers, and a sunny kitchen with a coffee machine. This all adds a nice touch to coming to work.
  • Plenty of public transport options – just a quick tram ride from the city.

Job Overview

Reporting to the Office Manager, you'll be a customer service professional who takes pride in your work and has a superhero level of empathy for patients.

You'll work alongside some of the loveliest people, including a team of eight other front desk staff, 16 GPs, two nurses, an Office Manager, and a Practice Manager.

If you can handle busy situations with a smile and the patience of a saint, we'd love to hear from you.

Essential Skills and Attributes

  • Previous experience in a medical reception with Best Practice software administration, or customer service role.
  • Experience using Best Practice software or similar medical software, and ideally HotDoc.
  • IT proficiency with Windows-based software such as Word and Excel.
  • Excellent interpersonal and communication skills (both written and verbal).
  • An ability to work productively within a team environment but also be able to work independently.
  • You're able to communicate with a diverse range of people.
  • Prioritisation and organisational skills.
  • A willingness to learn new skills on the job.
  • An understanding of medical terminology is desirable.
  • Multitasking skills.
  • An appreciation of diversity and inclusiveness.

Key Responsibilities

  • Provide an OUTSTANDING level of service – you'll play a vital role in helping every patient seamlessly access first-class healthcare.
  • Greet patients, schedule appointments, and maintain records and accounts as required.
  • Use your exceptional phone manner to handle and direct all inbound calls and process patient requests.
  • Process payments.
  • Obtain medical reports and records from external practices and businesses as required.
  • Handle incoming and preparation of outgoing emails, faxes, and post.
  • Maintain the appearance of the clinic.

To be considered for the position, you must:

  • Hold a current Working with Children Check.
  • Have some customer service experience.
  • Have a recent National Police Check or be willing to apply for one.
  • Be an Australian citizen or permanent resident, or a New Zealand citizen.

Click APPLY NOW for the opportunity to join the team

Please note:We'll only consider applications that include a cover letter & CV. We'll only contact shortlisted applicants.

WE WON'T RESPOND TO RECRUITMENT AGENCY ENQUIRIES

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