Workforce Services Support Officer

Job description

Agency Department of Corporate and Digital Development Work unit Workforce Operations and Partnerships,

Workforce Services Support

Job title Workforce Services Support Officer - HR Service Centre Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Darwin

Position number RTF Closing 18/11/2025

Contact officer Michael Richardson, WOP Senior Manager on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Undertake a range of workforce operational tasks and functions to support the delivery of high-quality corporate and workforce services

under a centralised model, including providing effective and timely responses and practical HR management support to NT government

(NTG) client agencies.

Context statement

Within Workforce Services, Workforce Operations and Partnerships (WOP), deliver services to client agencies under a centralised

corporate services model across a geographically and culturally diverse environment. Under WOP, Workforce Services Support provides

first point of contact, client facing HR and Workforce services for the NTPS.

Key duties and responsibilities

1. Provide advice and assistance as the first point of contact for general HR queries, responding to client requests in a timely manner

ensuring quality service delivery.

2. Assist with fielding HR queries from NTPS clients through the 1800 CALL HR line and online HR services portal, providing preliminary

advice and triaging to appropriate Workforce Services teams.

1. Develop working relationships with clients to understand their workforce needs, and to provide accurate information on terms and

conditions of employment, recruitment and HR policy and practice.

1. Assist senior team members with the research and analysis of more complex HR matters and participate and contribute to HR projects

and initiatives.

1. Use the various HR related computer applications and software packages to manage, action and record HR activities.

2. Work independently, efficiently and as part of a team to support the effective operation of the team and the work unit.

Selection criteria

Essential

1. Proven experience in a call centre or frontline customer service role, providing clear and professional assistance over the phone.

2. Understanding of HR management principles and policies, with the ability to apply this knowledge to address HR-related queries or

demonstrates the capability to quickly acquire this understanding.

3. Demonstrated strong verbal communication skills, including the ability to speak clearly and professionally on the phone, as well as an

ability to use active listening skills to resolve client issues.

4. Proven ability to operate well under pressure in a high-volume work environment, and manage multiple calls and tasks simultaneously,

while maintaining a high level of service and accuracy.

5. Demonstrated strong data entry, organisation, and documentation skills, with the ability to accurately log calls and track progress

within HR systems (or similar).

6. Demonstrated proficiency operating a variety of computer and software packages.

1. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative, and

respectful.

Desirable

1. Working knowledge of applicable NTPS employment legislation, recruitment principles and HR related systems.

Further information

The recommended applicant will undergo a criminal history check prior to the selection being confirmed. A criminal history will not exclude

an applicant from being considered for selection on merit unless it is a relevant criminal history. As an employer of choice, DCDD is

supportive of flexible work arrangements to balance work and personal responsibilities.

Multiple vacancies are available, both ongoing and fixed.