Workforce Support Officer

Job description

Agency Department of Corrections Work unit Darwin Youth Detention Centre

Job title Workforce Support Officer Designation Administrative Officer 5

Job type Full time Duration Ongoing

Salary $88,297 - $92,687 Location Darwin

Position number 33888 RTF Closing 28/09/2025

Contact officer Adam Neep, Superintendent on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

The Workforce Support Officer is responsible for creating and maintaining the rosters throughout the Northern Territory for the Youth

Detention and Youth Outreach and Re-Engagement work units within the Youth Justice Division. The role contributes to the planning and

delivery of a variety of workforce support activities within the Youth Justice Division. This is achieved by providing operational and

administrative support within a Human Resource best practice framework. Responsibilities will encompass administrative support for

staff on Return-to-Work programs and the co-ordination of recruitment functions across the Youth Justice Division.

Context statement

The role is unique in that it combines knowledge of rostering, payroll, reporting, recruitment and workforce planning in the provision of

employment and workforce support. There is a requirement to interpret and apply legislation and policies that apply to staff undertaking

and managing the service delivery

Key duties and responsibilities

1. Compilation of compliant rostering that ensures effective coverage of staffing to meet the service requirement for Youth Detention

Centres in Darwin and Alice Springs, and the Youth Outreach and Re-engagement Teams throughout the Northern Territory.

1. Processing of leave applications, including recreation, long service and personal leave, ensuring approval processes are complied with

and the recording of such is accurate and timely.

3. Provide administrative assistance to the business unit managers to undertake recruitment activities and associated functions.

1. Ensure data processing and entry within the roster cycle is accurate and current.
2. Interpretation of employment legislation relating to conditions of service and the provision of sound advice to employees and

management on such matters.

1. Analysis of comprehensive monthly, fortnightly and other reports, as required and providing cost effective recommendations to

management.

Selection criteria

Essential

1. Demonstrated understanding of the Public Sector Employment and Management Act, conditions of service or ability to interpret and

apply legislation; or ability to quickly acquire.

2. Demonstrated experience in human resource activities and business support processes including recruitment, rostering and leave

entitlements.

3. A working knowledge and/or experience with high volume electronic rostering systems and interfacing payroll systems.

4. Demonstrated computer skills with proficiency in a range of relevant computer software (such as word and excel) with the ability to

undertake high quality data entry and effective retrieval of information.

5. Well-developed interpersonal, oral and written communication skills including, diplomacy, conflict resolution, negotiation and

influencing skills.

6. High level of self-management including ability to work with minimum supervision, use initiative and display sound professional ethics

of confidentiality and discretion.

Desirable

1. A working knowledge and/or experience with rostering a 24/7, 365-day business, electronic rostering systems and Personnel

Integrated Payroll System (PIPS) or ability to obtain.

2. Experience in Government accounting systems or equivalent.

Further information

The recommended applicant will be required to hold a current Working with Children Clearance notice and undergo a criminal history

check (a criminal history will not exclude an applicant from this position unless it is a relevant criminal history).