Systems Administrator

Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

There are some great things happening at GB as we move through a period of exciting period of transformation and growth. And, we want YOU to be a part of it all

A newly created System Administrator vacancy has become available within our Infrastructure team, that is responsible for the analysis, development, engagement and management of information systems and technology resources to implement, support, and enhance corporate, claims management and technology requirements across the enterprise. This exciting new role will hold responsibility for the maintaining E8/ISM controls as well as vulnerability and patching management.

Reporting to the Head of Technical Services, you will participate in technical research and development to enable continuing innovation within the infrastructure. Ensure system hardware, operating systems, software systems, and related procedures adhere to organisational values focussed on enabling staff.

Additionally, you will assist project teams with technical issues in the Initiation and Planning phases of our standard project management methodology, including the definition of needs, benefits, and technical strategy; research and development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out of solutions.

This is a unique opportunity to broaden your existing skillset whilst working with a range of stakeholders.

How You'll Make An Impact

• Undertake regular patching of systems and critical vulnerability remediation;
• Apply whitelisting and stringent security hardening across core infrastructure, server and end user systems;
• Provision, install, configure, and maintain systems hardware, software, and related infrastructure;
• Ensure operational excellence through high availability and performance of services;
• Establish monitoring and alert systems for proactive issue detection and resolution;
• Support both on-premises infrastructure and cloud environments (AWS and Azure);
• Automate deployments and applying patches to business applications;
• Participate in technical research and development to drive innovation within the Information Systems team;
• Establish monitoring and alerting systems for proactive issue detection and resolution;
• Monitor system performance and ensure the availability and reliability of IT services;
• Apply security patches and updates to maintain system integrity;
• Create and manage user accounts, permissions, and group policies.
• Maintain system documentation and configuration management;
• Implement and maintain backup and disaster recovery solutions;
• Collaborate with other IT staff to plan and implement system upgrades and improvements;
• Ensure compliance with IT policies, procedures, and best practices;
• Participate in transition to support activities for key projects to ensure the successful ongoing operational support of all new systems;
• Participate in the problem management process, by seeking to define the problem, understanding the impact and identifying the root cause. Problem resolution will involve the sharing of documentation and communication of the solution;
• Assist the Infrastructure team by way of innovative solutions to improve processes by technology automation;
• Continuously improve our infrastructure and deployment processes to increase efficiency and reduce manual effort;
• Stay up to date with industry trends and emerging technologies to recommend and implement system enhancements;
• Ensure compliance with security policies and procedures, including access controls and data protection measures;
• Adhere to Gallagher Bassett's change and release management policies and processes.

About You

• Australian Citizenship required for eligibility for an Australian Baseline Clearance is essential;
• Demonstrated experience as a Systems Administrator, or similar role;
• Previous experience in ensuring the achievement of ASD Essential Eight and ASD Essential Information Security Manual Standards;
• Strong working knowledge of systems and networking software, hardware, and networking protocols;
• Experience with VMware virtualisation, Cloud services (ie. AWS, Azure), and scripting or automation tools (eg. PowerShell, Python, APIs);
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of cross-functional stakeholders;
• Exceptional time management and organisational skills, with the ability work independently and to competing priorities;
• A strong sense of team and collaboration;
• A resilient attitude;
• Availability to undertake after hours/weekend work as required.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the
minimum core benefits
you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers
• And more...

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.