System Administrator

Brief Description
The role

As the ECM System Administrator, you'll be responsible for the ongoing administration, maintenance, and optimisation of our Enterprise Content Management platform. This role ensures the performance, integrity, and security of all ECM environments – from development through to production – and plays a key part in supporting our risk and compliance obligations in a regulated industry.

You'll work closely with internal stakeholders including business analysts, developers, and project teams to ensure the ECM platform continues to meet the needs of the business and aligns with governance and compliance standards.

Key responsibilities

• Administer and monitor all ECM environments (Development, Test, Pre-live, Production)
• Manage version upgrades, patches, and performance tuning
• Troubleshoot system issues and ensure availability and integrity of resources
• Maintain system documentation, disaster recovery plans and SOPs
• Design and maintain content lifecycle processes aligned with business and compliance needs
• Oversee user access controls, security patches, and vulnerability remediation
• Support internal teams with Tier 2–3 technical assistance and platform insights
• Collaborate across Technology and the business to deliver fit-for-purpose ECM solutions
• Contribute to risk and compliance activities, including APRA-aligned frameworks and reporting

What Experience You'll Bring

• Proven experience administering Hyland OnBase systems in a corporate environment
• Strong proficiency in SQL – database administration, querying, and maintenance
• Demonstrated experience managing the full lifecycle of multiple system environments (Dev, Test, Pre-Live, Prod)
• Solid understanding and practical application of SDLC methodologies within an ECM context
• Experience designing, implementing, and managing content lifecycles aligned to business rules and compliance
• Strong understanding of system security principles, with experience managing user access and remediating vulnerabilities
• Excellent problem-solving and troubleshooting skills
• Strong organisational skills and keen attention to detail
• Clear and effective communication skills, both written and verbal
• Ability to work well with a variety of technical and non-technical stakeholders

Desirable (but Not Essential)

• Experience with cloud platforms
• Familiarity with Windows Server administration and IIS
• Scripting experience using PowerShell
• Experience integrating ECM platforms with other business systems

Our Perks

• Location – All Sites

This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side's best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

The Benefits Of Working At A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Summary
The purpose of this position is to support the chosen Enterprise Content Management tool.

The ECM System Administrator is responsible for the comprehensive administration, maintenance, security and optimal performance of the organization's Enterprise Content Management (ECM) system. This role ensures the stability, integrity and availability of all ECM environments (Development, Test, Pre-live, Production), manages the systems lifecycle, implements and maintains content lifecycles and addresses security requirements. Strong technical expertise in OnBase, MySQL and system administration best practices is essential.