Senior Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're Already on it That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

ABOUT THE ROLE

Working closely with development teams, the  Business Analyst will partner with Product Managers, Technical Leads and Stakeholders to understand business needs and translate them into actionable solutions. This role bridges the gap between customer requirements and technical delivery, helping teams make informed decisions through clear analysis, structured requirements, and continuous discovery.

SALARY

The salary range for this position is AUD 135,000 to 145,000 + superannuation.

RESPONSIBILITIES

• Lead business analysis for complex initiatives from discovery through to delivery.

• Gather, document, and prioritize business requirements, ensuring alignment with strategic goals 

• Map and analyze existing business processes, workflows, and system interactions to identify gaps, risks, dependencies, and improvement opportunities.

• Contribute to solution design, supporting across discovery, design, build, test, and delivery phases.

• Create comprehensive documentation including process diagrams, data flows, system interactions, user stories, acceptance criteria, use cases, and business rules.

• Support backlog planning and refinement activities, translating business requirements into epics, features, and user stories.

• Work closely with teams to develop visuals such as diagrams, wireframes, system/data flow diagrams that clarify requirements. 

• Work with delivery teams to plan, prioritize and coordinate work, ensuring successful implementation of requirements and process improvements.

• Facilitate workshops, stakeholder meetings, and working sessions to capture user needs, business objectives, and system capabilities and ensure ongoing alignment throughout the project lifecycle. 

• Support and guide other analysts, promoting best practices, consistency, and capability uplift.

ABOUT YOU

Experience and Qualifications:  

• Bachelor's degree or equivalent in Technology or Business Information Systems. 

• 5+ years of experience in a similar role within the payment industry, with a focus on acquiring systems, payment processing, workflows, and system integrations. 

• Skilled in analysing data flows, validating system behavior, and documenting business and technical processes.

• Proficient in modeling business and system processes, requirements gathering, process mapping, gap analysis, and translating requirements into user stories and functional documentation.

• Experienced working with Agile delivery teams. 

• Familiarity with tools such as Jira, Azure DevOps, and Confluence.

Skills:

• Excellent communication with technical and non-technical stakeholders, translating complex concepts into clear, actionable requirements. 

• Strong stakeholder management, able to align and manage expectations across cross-functional teams 

• Skilled at simplifying complex technical information for business audiences 

• Proactive problem solver with strong analytical, critical thinking, and decision-making abilities

• High attention to detail, particularly in process analysis, documentation, and solution validation 

OUR BENEFITS

Join a leading global technology brand that offers benefits you'll actually value, including: 

• Flexible work arrangements that support your unique needs.

• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.

• Women in Digital membership, granting you access to a host of member industry events and resources.

• Additional birthday, community giving, wellness and study leave.

• Our free and confidential Employee Assistance Program counselling service and wellbeing resources.

• A jam-packed calendar of cultural celebrations and social activities.

• Global career and professional development opportunities.

• Salary sacrifice and an Employee Stock Purchase Plan.

READY TO APPLY?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact