Student Support Coordinator

4 days ago

Remote, Australia Academic Partnerships Full time $60,000 - $90,000 per year
Location: Hybrid & Remote - Melbourne, Australia Location: Remote- Brisbane, Australia Driven, empowering, transformative. Academic Partnerships creates collaborative, student centered partnerships with the universities we partner with. At AP, we drive change through innovation in online education using the strengths, experience, and culture of our people. As a global market leader in online program management, we are focused on supporting scalable online program success for our university partners and the students they serve, their local communities, school systems, business, and the local labor market. Our 'One AP' culture is built on the foundation of our mission – to increase access to high-quality, affordable, and workforce-relevant education Job Summary: The Student Support Coordinator (SSC) is a key member of the AP Australia team. Reporting to the Senior Manager, Operations and Student Support, our ideal candidate will bring a proactive, service-oriented approach, be responsible for building and maintaining close relationships with students from enrolment through to graduation, resolving any issues to ensure satisfaction and academic success. They will coordinate efforts with a range of partner institution stakeholders, including academic teams, technical and wellbeing support. The SSC is the first point of contact for all our students and is responsible for providing full pastoral support as students complete their program of study Job Responsibilities:
  • Provide effective service to new, continuing, and resuming students by developing and implementing highly proactive outreach services with particular attention paid to retention and student success. Monitor student performance and attendance, analyse problem areas, determine solutions, and conduct intervention activities and processes.
  • Identify and successfully resolve student concerns through prompt issue resolution and coaching designed to improve student retention and other strategies to meet partnership benchmarks and goals.
  • Responsible for handling incoming service-related questions or concerns for students, faculty and key partnership contacts eliminating delays that impede student and partnership success.
  • Ensure timely turnaround of communication and services, meeting established service level agreements and triaging student cases to the relevant university resources.
  • Follow contact strategies on an ongoing basis to maintain a relationship with students.
  • Ensure student registration either through direct enrolment activities or leading students through the enrolment process.
  • Deliver new student orientation sessions and/or assist students to navigate the online learning platform and help set them up for success in their online studies.
  • Responsible for maintaining documentation of outreach services in the CRM.
  • Provide regular activity/engagement reports and data entry. Responsible for carrying out audit reports on student registration, retention, and persistence.
  • Identify operational process improvements as it relates to student support and develops and documents new processes.
  • Provides coaching, training, and coverage for new team members.
Job Requirements:
  • Bachelor's Degree from an accredited institution
  • 2 years of customer service or operations experience
  • A naturally curious person who gets energy from human interactions
  • Client service-oriented individual with outstanding written and oral communication skills
  • Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.
  • Ability to work in a fast-paced environment, excellent problem-solving and decision-making abilities.
  • Intermediate level in Microsoft Excel and proficient in Word, Outlook, and PowerPoint.
  • A conscientious individual who needs little supervision in following up on assigned students, tasks, and special projects; Excellent organisational, multi-tasking skills and high level of attention to detail.
  • Ability to work under pressure of deadlines and/or time limitations.
  • Ability to work independently as well as part of a team.
Academic Partnerships is an equal opportunity employer and supports a diverse and inclusive workforce.

  • Experienced Support Coordinators

    12 hours ago

    Remote, Australia Disability Support Project Full time $43,000 - $80,000 per year

    Continue your work, your way with the support you deserve.We're only looking for experienced NDIS Support Coordinators with existing caseloads that are ready to transition.If you're already doing the work and looking for a values-aligned team behind, you read on.At Disability Support Project (DSP), we're building a national team of senior, self-directed...

  • NDIS Support Coordinator

    6 days ago

    Remote, Australia Enhanced Ability Behaviour Support Pty Ltd Full time $60,000 - $120,000 per year

    At Enhanced Ability Behaviour Support, we are currently seeking independent Support Coordinators and Psychosocial Recovery Coaches with a minimum of one year of experience. You don't need to bring a caseload with you. However, if you do, we welcome it and will fully support the onboarding process to ensure participants have genuine choice and control.At this...

  • Support Coordinator Sub Contractor

    4 days ago

    Remote, Australia Zoe Care And Support Pty Ltd Full time $60,000 - $120,000 per year

    We're a growing NDIS provider looking for a reliable and experienced Support Coordinator who can work independently, understands the NDIS inside and out, and is passionate about genuinely supporting participants.About the Role:Manage your own caseload (initial participants will be provided)Flexible work hours – you set your scheduleProvide high-quality,...

  • NDIS Support Coordinator

    1 week ago

    Remote, Australia HoliCare Community Service Full time $60,000 - $90,000 per year

    About UsHoliCare Community Service is a registered NDIS provider committed to empowering participants to achieve their goals, improve independence, and access the supports they need. We pride ourselves on delivering high-quality, person-centered services across Queensland.The RoleWe are currently seeking experienced and motivated NDIS Support Coordinators to...

  • Regional and Remote Support Coordinator

    2 weeks ago

    Remote, Australia Royal Rehab Full time $60,000 - $75,000 per year

    Salary Packaging: Up to $15,900 salary packaging per FBT yearCareer growth: Genuine career opportunitiesCulture: Friendly and close-knit team environmentSalary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home payMeals & Accommodation: Package up to $2,650 for dining and holidays expensesExtra Leave: Enjoy an additional 5 days...

  • Account Coordinator

    2 days ago

    Remote, Australia Motivforce Marketing and Incentives Full time $63,000 - $78,000 per year

    Account Coordinator - Loyalty Marketing Agency - WFH - ContractThis is a work-from-home contractor role designed for a highly capable and organised individual. We're looking for someone who can thrive in a fast-paced environment and deliver exceptional administrative and operational support to our team and clients, all while enjoying the flexibility of...

  • Part-Time Coordinator

    2 days ago

    Remote, Australia CASA Charity Full time $30,000 - $35,000 per year

    Position Description – Part-Time Coordinator (Admin, Sponsorships & Programs)Position TitlePart-Time Coordinator – Sponsorships, Events & ProgramsReports ToCASA BoardEmployment TypePart-time (20 hrs per week, flexible schedule) – Work from home and eventsPosition PurposeThis role is responsible for coordinating CASA's sponsorship and partnership...

  • Psychological Coordinator

    1 week ago

    Remote, Australia Workplace Options Full time $104,000 - $156,000 per year

    Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Project Coordinator – Defects

    3 days ago

    Remote, Australia Resolute Building Consulting Pty Ltd Full time $58,000 - $60,000 per year

    Project Coordinator – Defects & Body Corporate LiaisonLocation: Southeast Queensland (Flexible / Remote available)Employment Type: Part-time (24 hours per week)Role PurposeAs a Project Coordinator, you'll be the central communication hub between our builder, the Body Corporate, and the project team. Your key focus will be managing defect resolution and...

  • Senior Lecturer

    1 week ago

    Remote, Australia University of Sydney Full time $62,441 - $156,103 per year

    Part time (0.40 FTE) continuing role at Camperdown, Westmead and Nepean CampusesSenior Lecturer in Dentistry, Prostodontics - Program CoordinatorBase Salary $ 156,103 (Pro rata 0.40 FTE) + 17% SuperannuationAbout the opportunityThe University of Sydney School of Dentistry (Sydney Dental School) is ranked amongst the top dental schools internationally and is...