Operational Capability Co-Ordinator

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. 

• Administration of operational learning including but not limited to  scheduling, room bookings, logistics, catering, invites, calendar invites and on-site support.
• Review existing operational learning support processes, initiate process improvements to realise efficiencies and develop process maps for operational learning support team.
• Collaborate with the broader C&C team to avoid scheduling conflicts.
• Ensure the Culture and Capability calendar is maintained with all scheduled events to ensure visibility across the team.
• Maintain the Learning Management System (LMS), ensuring that learning is current, accessible to employees and maintained with learning attendance records.
• Support the review of existing learning content to ensure it's fit for purpose and aligned with core business priorities.
• Responds to general learning queries through the P&C inbox to support the business with learning needs
• Support with developing surveys and capturing relevant feedback to measure the ROI of learning initiatives.
• Ensure learning information is maintained on the Intranet to encourage self-service, promotion of learning opportunities.
• Process invoices related to operational learning delivery from external vendors.
• As capacity allows, support across other Operational learning initiatives or the broader C&C team to gain exposure and development.

Knowledge, skills and experience

• Previous experience in a coordinator role.  
• Human centred, problem solver with a learning mindset.
• Deals with ambiguity in a calm and considered way.
• Strong attention to detail, manage various prioritise and deliver at pace.
• Project management advantageous.

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish 

We value fairness, inclusion, and diversity and encourage applications from people of all backgrounds, abilities, and identities—even if you don't meet every criterion.

If you require any accessibility support, please contact the recruiter or email [email protected].

We offer flexible working arrangements and welcome discussions on different work options.

AFCA is a 2025 Circle Back Initiative Employer—we commit to responding to every applicant.