Senior Digital Transformation Specialist

Oh What A Feeling

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance and fuel
• 14.5% superannuation with subsidised income protection, life and total disability insurance
• Annual contribution to your private health insurance worth over $2,000
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Wellness facilities - free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe
• Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership
• Paid volunteer days to support your community and matched workplace giving program
• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota's RewardsHub - explore, manage and customise your benefits to suit your lifestyle

What you'll contribute to

Step into a pivotal role shaping the future of Toyota's digital customer experience. As Senior Digital Transformation Specialist, you'll lead the development of the One Toyota Digital Customer Experience Strategy and Roadmap, driving seamless, flexible interactions across our digital ecosystem. You'll be the strategic force behind our 2030 vision-connecting customers, partners, and platforms to deliver a truly unified experience.

This is a permanent role based in Port Melbourne, with hybrid work arrangements.

How you'll make an impact

• Develop and evolve the One Toyota Digital Customer Experience Roadmap, outlining key actions and stakeholder responsibilities.
• Lead engagement with digital partners, facilitating collaboration, visualisation (Obeya), and progress tracking.
• Solve complex challenges to enhance customer experience across Toyota's digital ecosystem.
• Research emerging digital trends and consumer behaviours to inform strategic planning.
• Monitor performance against targets and recommend countermeasures to optimise outcomes.
• Support digital reporting systems to enable accurate planning, budgeting, and forecasting.
• Ensure compliance with relevant regulations to minimise risk and uphold Toyota's standards.

Your attributes - If this sounds like you, we'd love to hear from you

• Proven experience in digital transformation, strategy, or customer experience design.
• Strong critical thinking and problem-solving skills, with the ability to absorb research and shape ideal customer journeys.
• Confident communicator, able to present complex ideas and roadmap updates to diverse audiences.
• Experience developing and executing strategic roadmaps.
• Background in consulting, digital strategy, or CX roles-automotive experience is a plus.
• Collaborative mindset with a proactive, solutions-focused approach.

Make your impossible, possible & apply today

You're welcome to find out more by visiting our careers page:

Applications close on the 2nd November 2025

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women. Please review Work180 website for further information.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.