Senior Digital Customer Intelligence Specialist

Oh What A Feeling

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance and fuel
• 14.5% superannuation with subsidised income protection, life and total disability insurance
• Annual contribution to your private health insurance worth over $2,000
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Wellness facilities - free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe
• Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership
• Paid volunteer days to support your community and matched workplace giving program
• 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota's RewardsHub - explore, manage and customise your benefits to suit your lifestyle

What You'll Contribute To

At Toyota Australia, we're reimagining mobility through data, digital services, and Customer-first thinking. As a Senior Digital Customer Intelligence Specialist, you'll play a pivotal role in our Digital & Connected Experience division, leading initiatives that connect digital engineering with real-world Customer experience.

You'll be the go-to expert for Customer data value generation -extracting value from our Customer Master Data Management (CMDM) platform and turning insights into action across the business and Dealer network.

How You'll Make an Impact

• Lead the implementation of Customer data management processes, including Customer/Dealer value generation activities.
• Extract and analyse Customer data to uncover insights that drive value for the business, Toyota Customers and its Dealers.
• Collaborate with cross-functional teams to identify gaps and deliver valuable data-driven improvements.
• Translate ideas into measurable outcomes using structured frameworks.
• Champion Customer-centric initiatives and onboard new data capabilities with internal and external stakeholders.

Your Attributes - If This Sounds Like You, We'd Love to Hear From You

• Degree in Computer Science, IT, Business or equivalent experience.
• 5+ years of experience in data analysis and Customer intelligence.
• Strong skills in data visualisation, data storytelling, and insight generation.
• Experience driving Customer lifetime value and value generation initiatives.
• Excellent communication and stakeholder management skills.
• A collaborative mindset with a passion for innovation and continuous improvement.

Make your impossible, possible & apply today

You're welcome to find out more by visiting our careers page:

Applications close on the 21st October 2025

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women. Please review Work180 website for further information.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.