Ai & Customer Transformation Specialist

20 hours ago

Melbourne, Australia 460degrees Full time

**Position Title: AI & Customer Transformation Specialist**

**DURATION: 12 month fixed term contract, Full Time | LOCATION**:Melbourne (Hybrid - On-site & Remote)**

**About 460degrees**

460degrees is a specialist consulting firm that provides expertise in digital transformation, AI-driven solutions, and strategic technology consulting. We work with clients to implement cutting-edge AI technologies to drive business transformation and optimise customer engagement.

**About the Role**

We are seeking a highly skilled AI & Customer Transformation Specialist to lead a critical Azure AI-driven transformation project for our client. This role requires an expert in Azure AI, machine learning, and customer engagement strategies, with hands-on experience designing and implementing AI-powered solutions in a healthcare or customer-centric environment.

As part of this role, you will develop AI-powered customer experience solutions, automate workflows, and provide strategic leadership to ensure long-term sustainability for our client.

**Key Responsibilities**
- AI Strategy & Implementation: Design and deploy Azure AI-powered solutions to enhance customer engagement and streamline interactions.
- Data-Driven Personalisation: Develop and implement machine learning models to personalise communications and services for patients and donors.
- Automation of Customer Workflows: Leverage AI-driven automation to enhance operational efficiency and reduce manual processes.
- AI Governance & Training: Establish best practices, compliance frameworks, and conduct training sessions for our client's teams on AI adoption and governance.
- Continuous Optimisation & Monitoring: Oversee the ongoing fine-tuning and performance enhancement of AI models to align with client's evolving needs.

**Must have Skills & Experience**
- 7+ years of experience in AI and machine learning, with a focus on customer transformation.
- Expertise in Microsoft Azure AI (Cognitive Services, Machine Learning, AI Automation).
- Strong background in data science, predictive analytics, and AI model development.
- Experience in digital transformation and AI-driven customer experience strategies.
- Ability to architect and implement AI solutions in healthcare or customer engagement domains.
- Knowledge of AI governance, compliance, and ethical AI frameworks.
- Experience in training and mentoring internal teams on AI adoption and best practices.
- Excellent communication skills to interact with technical and non-technical stakeholders.

**Why Join Us?**
- Work on a high-impact AI-driven transformation project in the healthcare sector.
- Collaborate with a team of leading experts in AI and digital transformation.
- Contribute to innovative AI strategies that improve customer experience and operational efficiency.
- Opportunity to shape the future of AI adoption with our client.

Pay: $100,000.00 - $110,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne VIC 3000: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- AI: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Melbourne VIC 3000

Application Deadline: 30/06/2025
Expected Start Date: 30/06/2025

  • Amp Bank Contact Centre Consultant

    3 days ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service. A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear...

  • Product Support Specialist

    20 hours ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Success Coach, Enterprise

    6 days ago

    Melbourne, Australia Culture Amp Full time

    *We have a _**_remote-first culture_**_ and this position can be based anywhere from Australia. This role can be fully remote or a hybrid if you are in Melbourne. We encourage you to work in the way that best suits you.*_ **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 5,000...

  • Product Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $90,000 per year

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • North Service Centre Know Your Customer Specialist

    2 weeks ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The Onboarding role encompasses specialised functions when onboarding customers & advisors onto the North platform with a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and...

  • Software Engineering Internship

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Associate Engineer

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Sales Development Representative, Customer

    1 week ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Equity & Inclusion Specialist

    2 weeks ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • ▷ [Urgent Search] Senior Director - Governance, Risk and ComplianceNew

    2 weeks ago

    City of Melbourne, Australia Culture Amp Full time

    Senior Director - Governance, Risk and Compliance Melbourne Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to...