Cellar Door Manager

2 weeks ago

Pokolbin, New South Wales, Australia Saddler's Creek Wines Full time

About Saddler's Creek Winery

We're a Hunter Valley winery with a loyal following, a thriving cellar door, and are

building a food-forward, mini-restaurant operation built around creating memorable

experiences with seasonal plates and great wine.

We value genuine hospitality, meticulous presentation, and direct-to-consumer

excellence—every touchpoint matters.

Role Summary

  • Supervise and lead the cellar door as a hospitality-driven venue.
  • Own the guest experience, team momentum, presentation standards, and daily service rhythm.
  • Balance frontline hosting with back-of-house discipline: rosters, stock, reporting and compliance.
  • Cultivate and grow wholesale partnerships.

Key Responsibilities

  • Cellar Door and Wholesale Sales & Reporting
  • Local/Newcastle/Hunter & targeted Central coast Sydney regions wholesale sales, network at industry events and schedule regular visits approx. 1- 2 days per week.
  • Hit weekly sales targets (retail, tastings, experiences, wine club).
  • Track KPIs: Average Transaction Value, conversion to Club members, bookings and reviews.
  • Daily cash-up, POS reconciliation, wastage logs and incident reports
  • Guest Experience & Service
  • Host the floor with presence, warmth, and precision—greet, seat, read the room, and resolve issues gracefully.
  • Deliver structured tastings, seated experiences, and wine + food service with pace and polish.
  • Maintain premium standards in table setting, glassware, presentation, music, lighting, and ambience.
  • Drive conversion: tastings-to-sales, wine club sign-ups, add-ons, and return bookings.

Team Leadership

  • Recruit, train, roster and coach a high-performing team.
  • Run pre-shift briefs, set service standards, and model calm under pressure.
  • Uphold accountability: grooming, punctuality, POS accuracy, sequence of service, and closing checklists.

Venue Operations

  • Maintain immaculate venue presentation—inside and out—daily.
  • Oversee opening/closing procedures, reservations, seating plans, and service flow.
  • Coordinate with kitchen/food partners to deliver timely, consistent experiences.
  • Manage cellar door stock, tastings supplies, glassware, and retail displays.

Compliance & Safety

  • Enforce RSA, food safety, and WHS standards—no exceptions.
  • Maintain incident registers and cleaning schedules.
  • Ensure staff certifications are current and on file.

What Great Looks Like

  • Calm in the chaos: busy Saturday service? You're composed, visible, and two steps ahead.
  • Standards-obsessed: fingerprints on glasses, crooked menus, wobbly tables—unacceptable.
  • Commercially switched-on: knows when to add a cheese board, when to offer a magnum, and how to fill a 3pm lull.
  • People-first leader: firm, fair, and respected—builds a team that wants to win.

Skills & Experience

  • 3+ years in venue, restaurant, or premium cellar door leadership.
  • Proven team leadership in high-volume, high-touch environments.
  • Strong guest recovery and complaint resolution skills.
  • Experience with reservations, rostering, POS and basic reporting.
  • Wine knowledge essential; formal qualifications a plus (WSET/Certs).
  • Current RSA (NSW) required; Food Safety Supervisor advantageous.

Key Attributes

  • Detail-driven, relentlessly organised, and presentation-focused.
  • Warm, confident communicator with natural hosting ability.
  • Decisive under pressure; cool head, quick hands, clear voice.
  • Ownership mindset—treats the venue like it's theirs.

Hours Availability

  • Full-time, including weekends and public holidays.
  • Peak periods may require extended hours; midweek wholesale sales, admin and training.

What We Offer

  • Competitive salary.
  • Wine benefits, staff discounts, and industry training.
  • A platform to build a flagship Hunter Valley experience with creative input and autonomy.

How to Apply

Send a CV and a short cover note to

If "good enough" makes you itch and hospitality is your craft, not just your job, we should

talk.

Interview Questions

  • A time you turned a service meltdown into a win.
  • How you lift standards across team, service, and the room.
  • Your proudest sales or guest experience result.

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