Senior Manager, Development and Digital Products

Division: Information and Technology

Location:
Sydney, NSW, AU, 2000

Req ID: 78318

Senior Manager, Development and Digital Products - NSW Trustee and Guardian

• Temporary full-time vacancy – up to 12 months with possibility of extension.
• 35 hours per week.
• Location: This role is based in Sydney. Flexible and hybrid working options available.
• Clerk Grade: 11/12. Base salary $149,739 to $173,174 p.a. plus super and annual leave loading.

This is an opportunity to join a growing enterprise delivery capability driving some of the organisation's most significant and high-impact initiatives. You will shape how business needs are translated into effective solutions, while embedding robust governance, delivery frameworks, and best-practice methodologies that enhance our ability to deliver complex, strategically important projects. Your work will help create a high-performing change environment that fosters innovation, achieves measurable outcomes, and delivers lasting value to the community we serve.

About us

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team

The Information and Technology team delivers secure, modern, and efficient digital services by maintaining robust technological infrastructure, developing and supporting critical business applications, and leading strategic technology initiatives aligned with the organisation's objectives.

About the role

This is an exciting opportunity to lead a team and drive digital innovation.

The Senior Manager, Development and Digital Products reviews, analyses and develops the organisation's business intentions, services, processes and information needs to identify changes that lead to business improvements.

This role will lead a team of Business Analysts, Developers and third-party organisations to collaboratively deliver exceptional customer experiences you will ensure NSWTG systems are fit for both today and the digital future. The position requires a commitment to service delivery and the ability to drive continuous improvement.

As the Senior Manager, Development and Digital Products, you will:

• Provide advice about the feasibility and suitability of proposed solutions to optimise business performance by providing plain language advice on technical issues to non-technical audiences.
• Lead and manage a team to provide customer focused services through the development of platforms and products.
• Facilitate strong working relationships with key stakeholders to support collaboration, the exchange of information and issues management to build on existing relationships and influence outcomes.
• Work with key stakeholders to define business requirements and trends to enable informed business decisions and service level improvements.
• Assume technical responsibility for all stages of the software development process to ensure compliance with application development standards and achievement of documented requirements
• Design and execute acceptance testing to improve the quality and reduce operational risk of the developed application.
• Provide on-going 3rd level support of developed applications to reduce the impact of application defects and related incidents.

For more information about the position, view the role description.

About you

The ideal person will have:

• Extensive experience in Microsoft Dynamics CRM and Microsoft Power Platform.
• Experience in leading a team and working as part of a Divisional leadership team.
• Knowledge and experience in digital transformation.
• Strong communication skills to confidently collaborate with a diverse range of customers, colleagues, and senior management,
• Positive "can-do" attitude and be a proactive leader that enjoys delivering on large, complex objectives in a changing environment.
• A 'Secure by Design' mindset

Sound like you? We would love to hear from you

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations.

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application via IworkforNSW.
• Submit a resume (maximum five pages)
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.

Read: writing your job application for tips with the application process.

Closing date

Applications close 11:59pm, Monday 6 October 2025.

For enquiries about the role, please contact Antonio Caswell - Talent Advisor via email:

For enquiries about the recruitment process, please contact Antonio Caswell - Talent Advisor via email:

Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.

Please note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

Thank you for your interest in this role. We look forward to receiving your application.