Scheduling Officer

2 weeks ago

Perth, Western Australia CPE Group Pty Ltd Full time $104,000 - $130,878 per year

Scheduling Officer

CPE Group

About Us

We are a family-owned company and for more than 25 years we have been caring for our clients in their own homes throughout the Perth Metro area, providing the highest level of professional care across multiple client groups including Aged Care, Veteran's Affairs, Disability and Private Care.

Our core values of understanding, kindness and respect are founded on the care we would expect for our own family, and we are dedicated to providing this same care to each of our clients.

We now have an exciting opportunity for an experienced, enthusiastic, and caring person who would share this commitment and join our team as a Scheduling Officerto provide support toour clients living in the community so they can maintain their independence and quality of life.

We are located in the Garden Office Park in Osborne Park, a new modern office close to public transport and parking onsite included. Facilities include a gym, swimming pool and café.

About The Role

We have an exciting opportunity for a passionate and professional rostering scheduler. This is a full-time position working Monday to Friday. 

Reporting to the Scheduling Team Leader and Care Team Manager, this role will be responsible for coordinating the rosters of support workers. The successful person will need to have previous experience as a rostering scheduler and a demonstrated understanding of the Aged Care and NDIS framework and its rostering requirements.

We Can Offer You

  • Join a high growth organisation
  • Continue to develop your career with CPE Group in a supportive environment
  • Ongoing training opportunities
  • Competitive rates & weekly pay
  • 24/7 EAP Services for you and your immediate family

Tasks and Responsibilities

  • Allocate shifts and match support workers to meet individual support needs and requirements
  • Prepare and distribute all employee rosters within required timeframes
  • Identify scheduling issues and manage proactively, finding solutions within the team
  • Communicate effectively with all stakeholders including Support Workers, Care Managers, Clients, and Management
  • Advise Clients, Support Workers, and other staff of any changes to rosters within an appropriate timeframe
  • Update and maintain records and other information as required

Qualifications & Experience

  • Demonstrated experience in a similar role
  • Exceptional customer service skills with the ability to develop and maintain strong working relationships
  • High level of accuracy and attention to detail
  • Excellent written and verbal communication and literacy skills
  • Demonstrated experience meeting hard deadlines
  • Advanced knowledge of Microsoft Office suite
  • National Police Clearance
  • Current NDIS Worker Screening Check (or willingness to obtain)

Our clients are some of the most vulnerable in the community so above all we are looking for people who can listen to them, to make them feel safe, to show understanding and empathy as well as provide the highest level of care with kindness and respect.

If you are this exceptional person and you would like to become part of our team of professionals dedicated to making a difference in the lives of our clients, we would love to hear from you.

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