Senior Scheduling Officer

About the role

Catholic Homes is seeking an experienced Home Care Senior Scheduling Officer to join our Home Care team. This is a permanent full-time position based at our head office in Burswood.

The purpose of this position is to provide assistance to the Scheduling Team Leader with day-to-day operations within the scheduling team, and to provide effective delivery of all aspects of a safe and high-quality rostering service to Catholic Homes Incorporated Home Care Clients, their families and employees.

Our Home Care team builds lasting relationships with our clients so that they may stay at home for longer or help them get out into the community to do the things they still love to do.

Key responsibilities of the role include:

• Assist and supervise the Scheduling Team Leader and Support Workers, including arranging buddy shifts and on-the-job assessments for new staff.
• Schedule client services and maintain efficient rosters to ensure safe, high-quality care that meets clients' holistic and daily living needs.
• Support clients to live independently at home by assisting with personal care, domestic tasks, and social needs.
• Collaborate with Case Managers, Clinical Teams, and other managers to address client concerns and improve service delivery.
• Assist with onboarding, training, and identifying training gaps for Scheduling Officers and the scheduling team.
• Monitor client support effectiveness, report changes in client conditions promptly, and escalate significant risks to the Scheduling Team Leader.
• Participate in payroll tasks, after-hours on-call roster, and attend meetings on behalf of the Scheduling Team Leader when required.
• Contribute to continuous improvement initiatives by testing and researching enhancements for rostering systems and daily service provision.

To be successful in this role you will have:

• Aged Care scheduling and rostering experience in a Home Care/Community setting.
• Excellent problem-solving, organisational and time management skills with the ability to multitask and prioritise.
• Confident working to tight deadlines in a fast-paced working environment.
• Sound understanding of the SCHADS Award and demonstrated experience interpreting the Award, ensuring rostering compliance, industrial instruments and roster optimisation.
• High-level customer service and communication skills.
• Knowledge of the geographical locations both metro and regional.
• Current National Police Clearance.
• Proficient computer skills in Microsoft Office suite and scheduling systems. (eCase highly desirable but not essential as quite new in market).
• Occasional on-call coverage may be required to cover staff leave.

Benefits

• Ability to Salary Package - meaning you pay less tax and have more take-home money to spend.
• Paid blood donor leave
• Comprehensive induction program and ongoing professional development.
• Close to public transport
• Employee Assistance Program (free confidential counselling service)

About Catholic Homes

Caring for Western Australians for 60 years, Catholic Homes is a leading not-for-profit comprehensive aged care provider. We pride ourselves on providing a workplace that reflects our values of joy, love, and hospitality.

Catholic Homes' 'Care with Purpose' is our approach to person-centered care and advocates being active and independent for as long as possible.

We have six residential care facilities, with four located alongside a retirement village.

Our home care service across Perth and regional WA is tailored to suit the individual needs of those living in the community.

Catholic Homes is an inclusive organisation welcoming all faiths and backgrounds.

Catholic Homes' innovation and proactive approach to aged care has won us numerous awards including the 2020 Institute of Hospitality In Health Care's (IHHC) Brightest Star Award and Better Practice Award for its Circle of Men project.

To apply

To view the Position Description, click here

Please note successful candidates are required to attend a 3-day orientation and induction program, held on Mondays, Tuesdays and Wednesdays at the start of employment.

Applicants must have the right to live and work in Australia.

Applicants must obtain a valid National Police Clearance before commencing employment.

Please note Catholic Homes does not provide sponsorship to employees.

For more information on working with Catholic Homes please visit