Notebook Service Technician

What You'll Be Doing
The Education Services Team supports our Elite education customers. The team is expanding and has a requirement for a Notebook Service Technician & Helpdesk Support based at a prestigious school in Brisbane.

Key Responsibilities

• Troubleshoot, diagnose, and provide Level 1 technical support solutions.
• Work onsite to ensure that service calls are completed accurately and efficiently, thereby reducing the need for return calls.
• Service products in accordance with vendor product service guides.
• Keep an accurate register of spare parts and liaise with our internal departments and customers to ensure that our service level agreements are met.
• Engage and work with the school's IT team as helpdesk support.
• Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.
• Set up, install, and configure various I.T software, hardware and other peripherals.
• Keep up-to-date documentation of IT processes, procedures, and configurations.

Working Conditions

• Based in Brisbane
• Full time opportunity
• Must have driver's License

What will make you successful in this role?

• Passionate about technology, be IT-savvy, possess outstanding diagnostic and problem-solving skills and have a strong sense of responsibility and dedication to work.
• A team player who can work collaboratively, with proven skills in troubleshooting, problem solving and critical thinking.
• Excellent communication skills to effectively interact with clients and team members.
• Proficiency in using ticketing systems and managing IT requests.
• Ability to work independently and prioritise tasks to meet deadlines.
• Attention to detail and a proactive approach to problem-solving.
• Strong organisational skills and the ability to maintain accurate documentations.

Why is this an exciting opportunity?
Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.

The Managed Services
division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent "as-a-service" providers in the market.

What Our People Say
"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

Why you'll love working here
Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A Strong Set Of Company Values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable Employee Benefits

• Career growth via succession planning, internal mobility programs, and mentorship opportunities.
• Ongoing investment in professional development through industry certifications.
• Employee benefits, recognition, and wellbeing platform.
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program, with monetary incentives offered.

Commitment to supporting Australia's veterans
Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs' Veteran Employment Commitment (VEC) and is committed to supporting Australia's veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.

Careers | Atturra

Recruitment Agencies/Headhunters
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via .
Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.